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          Find a Location

          American Pacific Mortgage has 81 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAmerican Pacific Mortgage

            Mortgage Broker
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3000 Lava Ridge Ct Ste 200

            Roseville, CA 95661-2803

            Visit Website
            (916) 960-1325

            Customer Reviews

            1.5/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            15 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            American Pacific Mortgage has 81 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3000 Lava Ridge Ct Ste 200, Roseville, CA 95661-2803
              BBB File Opened:
              12/21/2016
              Years in Business:
              28
              Business Started:
              3/8/1996
              Business Incorporated:
              3/8/1996
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 01215943 for this business, issued by CA Bureau of Real Estate

              These agencies may include:

              CA Bureau of Real Estate

              1651 Exposition Blvd.

              Sacramento CA 95815

              (877) 373-4542

              Fax: (916) 2638943

              http://www.bre.ca.gov

              BBB records show a license number of 1850 for this business, issued by National Mortgage Licensing System- NMLS

              These agencies may include:

              National Mortgage Licensing System- NMLS

              BBB records show a license number of 4170053 for this business, issued by Department of Business Oversight

              These agencies may include:

              Department of Business Oversight

              1515 K St. Suite 200

              Sacramento CA 95814

              (866) 275-2677

              http://www.dbo.ca.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • American Pacific Mortgage Corporation
              Business Management
              • Mr. Chuck Nugent, General Counsel
              • Mr. William Lowman, Chairperson
              • Lexie Jeselink, Manager of Quality Assurance
              • Ms. Kimberley Hocking, Risk Manager
              • Ms. Marty Allred, Chief Compliance Officer
              Contact Information

              Principal

              • Mr. Chuck Nugent, General Counsel
              • Mr. William Lowman, Chairperson

              Customer Contact

              • Lexie Jeselink, Manager of Quality Assurance
              • Ms. Kimberley Hocking, Risk Manager
              • Ms. Marty Allred, Chief Compliance Officer
              Read More Business Details and See Alerts

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/19/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              American Pacific Mortgage Company frauded me and refuse to rectify the situation despite acknowledging they are at fault. As a first time homebuyer using an FHA-government program through this lender, my partner and I signed multiple closing documents for our home on 5/01/2023 where the interest rate for our second mortgage (covering down payment) was ****%. The day after we closed, American Pacific Mortgage Company and their subsidiary Element Mortgage Company sold my mortgages to US Bank, in a deal that said our second mortgage has a ****% interest rate. This will result in over $11,00**** in charges and dinged credit score to us as we wait for this company to rectify their error with US Bank. Despite multiple pieces of evidence to prove American Pacific Mortgage Company/Element Mortgage Company is in the wrong, they refuse to rectify the issue or even answer my calls or my government-assigned mortgage counselor's calls. From their lack of communication, I can only assume American Pacific Mortgage Company/Element Mortgage Company is attempting to profit off me and the government using predatory and fraudulent, illegal lending practices. Avoid doing business with this company. I hope they do the right thing and fix this issue asap, considering my only home and well-being depend on it.
              Read More
              Read 14 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Loretta G M

              01/26/2024

              My son, *********************************** S70202, is a prisoner at *************. In February 2023, he ordered music from Securus. As of this date, he still has not received any music. He has contacted them and as of this date has not received any music. He has sent five request and has not heard from them. What can we do???
              Read 5 More Customer Reviews

              Local BBB

              BBB of Northeast California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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