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Massage Envy Spa - EL Dorado Hills

Phone: (916) 941-6850 Fax: (916) 235-6850 4510 Post Street, El Dorado Hills, CA 95762 http://www.massageenvy.com/clinics/CA/El-Dorado-Hills.aspx View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Massage Envy Spa - EL Dorado Hills include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Massage Envy Spa - EL Dorado Hills
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 11, 2012 Business started: 09/08/2006 Business started locally: 09/08/2006 Business incorporated 09/08/2006 in CA
Type of Entity

Corporation

Business Management
Ms. Laurie Vaqueiro, Owner
Contact Information
Principal: Ms. Laurie Vaqueiro, Owner
Business Category

Massage Therapists Day Spas

Alternate Business Names
Galicia Enterprises, Inc.
Products & Services

This company offers massage and spa services.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4510 Post Street

    El Dorado Hills, CA 95762 (916) 941-6850

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Was charged over a month ago on my credit card for a service I paid cash for. Have talked to manager at this establishment at least 3 times. Still waiting for my money to be refunded. Manager called me and asked me to look into it for her.

Desired Settlement: my money and 2 free massages

Business Response: I spoke with client and informed her the situation was resolved by refunding her mom's card.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Massage Envy Spa - EL Dorado Hills
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)