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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that T3 Direct Marketing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for T3 Direct Marketing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||21|
Type of Entity
Business ManagementMr. Albert Dadesho, President Mrs. Susie Dadesho, Vice President Mr. Zach Downs, General Manager Mrs. Kris Gaskins, Sr. Account Executive Mr. Anthony Sims, Accounts Manager
Marketing Programs & Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4660 Spyres Way Ste 1
Modesto, CA 95356 (209) 593-1140 (866) 731-7717 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (209) 593-1140(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/13/2016||Problems with Product/Service|
|10/13/2014||Problems with Product/Service|
Read Complaint Details
Complaint: Error, omission, or negligence in providing a service,Failure to provide a service,Improper documentation,Improper supervision, Malpractice,Mismanagement,Misrepresentation of facts,
Desired Settlement: I'd like to reimbursed what I have paid upfront. $2,595
Attached is our response to Case # ********. Also, Attached is the letter from our Attorney that we are sending to Mr. Nahai for his Breach of Contract with us. Please add this document to our BBB response. Please respond to this email acknowledging that you have received our response.
Let me know if there is anything else you need from us.
All the Best,
Problems with Product/Service
Read Complaint Details
Complaint: We contracted T3 direct to set appointments with "qualified, interested, key people, decission makers" in the 401k market space. We have yet to speak with someone whom was qualified or even slightest bit interested in having us review their plan let alone have a new adviser on the plan. Two of the meetings were not with the decission maker nor even close to the person that was in that position. This has been going on for almost a year now and I would like to have my wholesalers whom have supported me in this campaign be made whole and get their monies back.Thank you in advance.***** ****
Desired Settlement: Have my wholesalers be reimbursed for the monies that they have laid out.
Read Complaint Details
Complaint: I hired T3 to set appointments with me and an owner of company that has a 401(k) plan to introduce an annuity option to their plan. I hired T3 on about July 12, 2013 to do appointment setting for me. My first appointment was on July 23, 2013 which also coincidentally was my first problem, this should have been a sign. This company didn't even have a 401(k) in place and they set the appointment with a company that had a different name then they had told me it was. This was suppose to all be qualified and verified, which it obviously was not. This wasted almost 2 hours of my time. My next problem came on 7/30/13 when I showed up to the appointment and the person would not meet with me because they had forgotten about it and I had specifically asked T3 to call within 24-48 to remind them. This also wasted almost 2 more hours of my time. My next problem came on August 8, 2013 as the person I met with told me she could not make a decision without speaking to the owner (hence not decision maker like I was promised). The next problem came on August 15, 2013 as the person I met with again told me she could not make a decision and the owner was out of town (not decision maker again). The final problem came on August 21, 2013 when the person I met with told me they already had an annuity in their plan and were satisfied and expressly conveyed that to T3 as well, but T3's caller insisted on me meeting with them to discuss something they already had so didn't need. These last three appointments cost me anywhere from 1-2 hours each time as well $1,170. I had numerous conversations with **** ******* and explained to him what I was trying to do and I really thought he understood but he obviously does not. I stated to him that the definition of a 401(k) decision maker is someone who can make a decision regarding their 401(k) and he disagrees??? I have payed them $3,135 to date and am seeking reimbursement for the last appointments I have mentioned which totals $1,170. I think this is only fair and it DOES NOT even include the 10+ hours of time I wasted due to them not doing what they promised. I have really tried to work this out with both ******* **** and **** ******* but neither of them are helpful and/or reasonable. I even reached out by email and voicemail to the owner ****** ******* however he won't return my calls or emails. I went on ripoffreport.com (which admittedly I should have done prior to signing up with them) and there are numerous complaints stating that they are dishonest and a scam and state the same problems that I have just shared with you. They keep trying to dispute the definition of a decision maker however a person who can make a decision and doesn't need to speak to someone else is the definition. They are unreasonable and don't seem to care. I am a small business owner and I don't think it is right what they are doing. As I explained to both **** and *******, if they did what they said they would do (which they claim they did) then why would I want to cancel? I know I am not alone on this and I am a member of my local chapter and have never had a complaint and that is why I have an A+ rating. I thank you for your time and consideration and look forward to getting this resolved as well as preventing other folks from getting ripped off from T3.
Desired Settlement: $1,170 which is the cost of 3 leads at $390 each. Like I said before, this does not include my time or the $795 set up fee they charged me. This is the least I will take and is only fair, I do not want a replacement as I want nothing to do with this company and their misrepresentations.
Initial Business Response
Customer Reviews Summary