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          Find a Location

          Lumens Lights + Living has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforLumens Lights + Living

            Retail Light Fixtures
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.06/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            30 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            This company offers the sale of lighting fixtures.

            Business Details

            This is a multi-location business.

            Find a Location

            Lumens Lights + Living has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/15/2005
              Years in Business:
              20
              Business Started:
              6/12/2003
              Business Incorporated:
              6/12/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lumens, Inc.
              • Lumens
              • Lumens-CA
              Business Management
              • Mr. Kevin Groen, Director of Customer Service

              Customer Complaints

              30 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We purchased lights from Lumens on 5/12/2023. After receiving the lights, we contacted the company because the specifications on the website did not match the lights we received and we could not use the lights as purchased. I spoke with a customer service representative on 8/25/2023 and he said we could return the lights for a full refund due to the manufacturer's error on the specifications. We were told we would receive the shipping labels in an email. We received 3 shipping labels to return the lights and we sent the return in September 2023 in 3 packages. I emailed Lumens on October 26, 2023 asking for a refund status. Lumens refused to answer any of my emails even after multiple attempts. We finally received correspondence from *******************************, our account representative, on 2/14/2024 stating they never receive the lights we returned. I already sent them the delivery confirmations to show all the lights were shipped back and received. My last attempt to contact Lumens about the refund status was on 2/28/2024 with no response. Original Order #: L1777142, Return Reference #: LR *******. Below are the main reasons for filing this complaint:Lack of response to our inquiries on refund status Refusing to refund our money after sending back the product I have attached the email threads, delivery confirmations.
              Read More

              Customer Reviews

              17 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Danielle S

              1 star

              01/22/2024

              Can I give zero stars? **************** was terrible. Their site refreshed during check out after having a tab open looking at products. I needed three light bulbs for the product I ended up choosing. All the former products added to cart must have refreshed, because they werent there at checkout. Well, I was charged for them all and they will not accept the returns on the bulbs. No if ands or buts, just an it is what it is attitude. I hate when companies dont stand by their platforms or products. First and last time shopping with them.

              Lumens Lights + Living Response

              01/24/2024

              Thank you for reaching out to share your feedback.  We did review the situation, and while the bulbs are listed as non-returnable, we have made an exception and are refunding you for the extra bulbs.  If you have any questions please call us at ************.

              Local BBB

              BBB of Northeast California

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