Business ProfileforLumens Lights + Living

We purchased lights from Lumens on 5/12/2023. After receiving the lights, we contacted the company because the specifications on the website did not match the lights we received and we could not use the lights as purchased. I spoke with a customer service representative on 8/25/2023 and he said we could return the lights for a full refund due to the manufacturer's error on the specifications. We were told we would receive the shipping labels in an email. We received 3 shipping labels to return the lights and we sent the return in September 2023 in 3 packages. I emailed Lumens on October 26, 2023 asking for a refund status. Lumens refused to answer any of my emails even after multiple attempts. We finally received correspondence from *******************************, our account representative, on 2/14/2024 stating they never receive the lights we returned. I already sent them the delivery confirmations to show all the lights were shipped back and received. My last attempt to contact Lumens about the refund status was on 2/28/2024 with no response. Original Order #: L1777142, Return Reference #: LR *******. Below are the main reasons for filing this complaint:Lack of response to our inquiries on refund status Refusing to refund our money after sending back the product I have attached the email threads, delivery confirmations.