Business ProfileforBuild.com

Subject: Formal Complaint Regarding Order #***-6498424-7897834 I am writing to address a concerning issue regarding my recent purchase of a medicine cabinet from Build.com via Amazon, with Order Number ***-6498424-7897834, placed on February 10th.Despite the anticipated delivery date of February 13th, the item failed to arrive, and after a week, I was informed by Amazon that the item was lost, consequently rendering me eligible for a full refund. However, subsequent communications with Amazon regarding the refund revealed inconsistent information, initially indicating the refund was processed, only to later state that it was not, but rather a message was relayed to the seller.Furthermore, the prolonged delay in the item's arrival, coupled with the significant damage sustained to the packaging upon its eventual receipt over three weeks later, has not only hindered the progress of my construction project but also necessitated extensive engagement with customer service representatives.Despite my efforts to seek resolution and compensation, I have been advised by a Build representative that the sole recourse available is to return the damaged item.As a valued customer, I am deeply disappointed by the lack of accountability and resolution exhibited throughout this ordeal. I trust that immediate attention and action will be taken to rectify this matter satisfactorily.