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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Jacquie's Mediation & Legal Document Assistance Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
County Clerk Recorder - Sacramento
600 8th Street, Sacramento CA 95814
Phone Number: (916) 874-6334
The number is 2002-03.
Type of Entity
Business ManagementMs. Jacqueline Vacher, Owner
Legal Document Assistance Mediation Services Legal Information Services
Hours of Operation
|M||:||9:30 AM - 4:00 PM|
|T||:||9:30 AM - 4:00 PM|
|W||:||9:30 AM - 4:00 PM|
|Th||:||9:30 AM - 4:00 PM|
|F||:||9:30 AM - 4:00 PM|
Alternate Business NamesJacquie's Para-Legal & Mediation Services
Products & Services
Jacquie's Mediation & Legal Document Assistance Services offers mediation & legal document assistance.
901 H St Ste 106
Sacramento, CA 95814 (916) 804-4727 (916) 442-3753 Directions
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Additional Phone Numbers
- (916) 804-4727(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In August of 2014 my wife enlisted the assistance of Jacquies Mediation for divorce proceedings. On September 3rd, 2014 my wife gave her a check for $1,600.00 that I wrote and signed for both of us.The check was cashed on September 5th, 2014 and we did meet with Jacquie on separate occasions. During these early meetings Jacquie provided copies of court filings.Jacquie's time expired on 2/28/2015 as lawyers were brought in at my wife's request.I asked Jacquie for a detailed recap in March of what she did on our behalf for the $1,600.00 we paid her. As I believe we are entilted to a full recap of what transpired from Septemebr 3rd, 2014 to Febraury 28th, 2015.She declined at that time by saying that my wife was her client and not me. But when I met with Jacquie for the first time in late August/early September she explained that she was also representing me in this case.I emailed her on 5/10/2015 again asking for a detailed recap of service performed (Which would include all filings, phone calls,etc)for the $1,600.00. In the email I explained that if I did not have the detailed recap in my hands by Friday 5/15/2015 close of business.I would complain to the BBB, Call Kurtis of CBS TV, Consumer Affairs and Paralegal Licensing Agency.I gave her the option of faxing it to me as well as mailing it to me.The reason for this request is I think Jacquie has participated in some unethical business pratices and I want to review exactly what she did in writing, not verbally. This would include everything done on my wife's behalf as well as mine.Today Monday May 11th I spoke to Jacquie on the phone and she once again denied my request and said if I email her again or call her she was going to call the police.I'm sure this is not a good business practice and I do not believe I'm asking for anything out of the ordinary.In my line of work you always have to have documenation in written from.I would expect the same for legal matters too.Thank youRick Salmon
Desired Settlement: Depending on written detailed recap from Jacquie I am requested a refund in some amount. As my contention is that she only filed paperwork and sat back and did nothing. I'm the one that initiated most of the phone calls with her and my wife and book meetings with Jacquie. It's almost like if I would have not stayed on top of this Jacquie would have certainly had no communication with my wife or myself. Additionally she does not returned emails as requested either.
Please find orignal contact 3 pages and a copy of my check front and back that Jacquie cashed on 9/5/2014.
Mrs. ****** hired me to assist her and work with Mr. ****** so long as he cooperated as per our Contract and documents filed with the Court, all copies of which had been given to Mr. ******. I have been advised by counsel not to respond this moment as I am very, very upset that Mr. ****** continues to barge into my office uninvited and bully me as he has and continues to do to Mrs. ****** (who had to move out of state and hire an attorney to stop his harassment) and his children. I have been advised that Mr.****** is bi-polar, an alcoholic and wife and child beater (and works for a winery). Mrs. ****** was beaten when she came to me. I will reply next week. This file is about 2 inches thick.
I am rejecting this response because;
Business Response: Company states: Any of my e-mails are confidential. He is not my client and he has an attorney so I am not able to speak with him.