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BBB Accredited Business since

Bullseye Leak Detection Inc.

Phone: (916) 760-8944 Fax: (916) 760-8970 4015 Seaport Blvd, West Sacramento, CA 95691 View Additional Email Addresses http://www.bullseyeleak.com


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Description

Bullseye Leak Detection, Inc. is a small, specialized, and fully licensed business, serving the greater Sacramento area’s leak detection, line location, and sewer inspection needs. We pride ourselves on high-quality, dependable service, and use the latest non-invasive, non-destructive detection technology.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bullseye Leak Detection Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bullseye Leak Detection Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bullseye Leak Detection Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 15, 2008 Business started: 05/01/2008 Business incorporated 03/16/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 935197.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00916766.

Type of Entity

Corporation

Business Management
Mr. Daniel Spatz, Owner
Contact Information
Principal: Mr. Daniel Spatz, Owner
Business Category

Leak Detection Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Sewer Inspection Swimming Pools - Leak Detection & Repair Leak Detecting Instruments

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Industry Tips
Drain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips

Additional Locations

  • 4015 Seaport Blvd

    West Sacramento, CA 95691

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** ****** ***** **** *********** ** ***** Invoice #****** Inspection description misrepresented the damage as "Duration appears to be 3-6 months" which is not only nonfactual but also misleading. Tenants can testify that it was rapid leakages that caused water literally dropping down from the ceiling. See attached photos.

Desired Settlement: Take out the nonfactual conclusion "Duration appears to be 3-6 months" statement and re-issue the report to me.

Business Response:

Attached you will find the findings of the technician who did the leak detection that day we well as pictures that were taken on site.  

With all the information that was gathered that day from the tenant and the evidence that was obtained by the thermal imaging camera this is a true statement.  We apologize that your insurance claim might have be denied.  But the information provided was obtained by a professional and is one of our Senior Leak Detectors.  We will not remove the duration from the report.  We were hired by an insurance company who needs answers for the cause and duration for any leaks.  We have also done a leak detection for another location for the insured at 9 ** ****** *** ********** ** *****.

The pictures that were provided by ******** ** are not the same for the location in question.  Please let us know if any more information is needed.  We have also contacted the insurance agent who have hired us to do this leak detection concerning this complaint.

Consumer Response:

I am rejecting this response because:

The pictures I provided are by fact exactly at the subject property - **** ****** ***** ****. That was where the leaked water dropped down from the ceiling downstairs below the upstairs bathroom. You can easily verify on-site if you'd like. However, by providing nonfactual information to defend a complaint is both unethical and unprofessional.  To conclude "Duration appears to be 3-6 months" without any visual inspection of what the actual damage looks like and only by looking at the thermal imaging camera is unprofessional and irresponsible. It's like science fiction and does not have a standing in the court. 



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Bullseye Leak Detection Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)