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BBB Accredited Business since
Phone: (916) 293-2811 7782 Spencer Ln, Citrus Hts, CA 95610
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A BBB Accredited Business since
BBB has determined that Sierra Landscapes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Sierra Landscapes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00612985.
Type of Entity
Business ManagementMr. Dennis Wiezorek, Owner Ms. Jeanette Wiezorek, Company Contact
Landscape Contractors Contractors - General
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 5:00 PM|
Products & Services
Sierra Landscapes and Designs specializes in landscape design, construction and maintenance.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
7782 Spencer Ln
Citrus Hts, CA 95610 (916) 293-2811 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Two cracks appeared in our concrete patio almost immediately after it was poured by the Contractor in April. The Contractor repaired those cracks. Two more cracks appeared in the last week of June. The first extends almost 13 feet, the width of the patio at that point. The second is just over five feet long, presumably heading for 13 feet like the aforementioned crack on the other side of the patio.The Contractor warrants all work for a period of twelve months. There is an exception for plants which the Contractor warrantees for ninety days. The Contractor repaired the first two cracks, but refuses to make good on his warranty and repair the two recent cracks and, in all probability, will not fix other cracks that occur within the warranty period. When we expressed our concerns/complaints to the Contractor, his response is, "All concrete cracks." I am not in the business of pouring concrete patios, but the limited experience I do have has taught me that the Contractor's statement is false. I have poured concrete that has never cracked. Indeed, so has the Contractor, just not in my backyard. Research I have undertaken in the last few weeks indicates that taking certain precautions and steps before, during, and after the pour can significantly reduce the chance of cracking. I my opinion the Contractor did not compact the soil properly, especially where he trenched for drainpipe. There was inadequate base material. Nowhere was it four inches deep. Control joints were too far apart (13' 9" and 12' 4") where the cracks occurred. No water curing was performed. Rebar was sparse and laid on the ground rather than raised into the top half of the concrete. My wife and I paid a lot of money and we are not happy with the results. We are not particularly difficult to please, but these unsightly cracks are unacceptable, especially when the Contractor failed to take proper steps to prevent them.
Desired Settlement: The preferred resolution is a refund of the money we paid sufficient to have someone else repair the Contractors work based on two or three estimates from other contractors, which we would obtain if the Contractor agrees to this solution. The Contractor may insist on making the repair. While less desirable than the preferred resolution, we would find it acceptable (though marginally) if the Contractor guarantees satisfactory results.
Business Response: Upon hearing this complaint, I was very surprised. The last conversation that we had with the homeowner, she expressed she was going to do some research about concrete, and walked off. I was under the empression that she was going to get back to me. The homeowner's did not call us back concerning this matter. First of all I would like to say that what they are calling cracks, are actually hairline fractures, and we DO take every precaution, so this doesn't happen. The concrete was a 6 sack mix, it was 4"deep, it was water cured, and the rebar was pulled up as the concrete was poured. The homeowner watched the whole process, so I don't understand why he is making these accusations. ******, is the business owner, and has been pouring concrete for over 35 years. We pour concrete the way it's supposed to be done. We replaced part of the band with pavers, and replaced a section of concrete at no cost. The reason I'm mentioning this, is because we do want our customers to be happy, and that is what we were trying to accomplish. There isn't anyone who can 100 percent guarantee that they're concrete will not fracture. We have been in business since 1989, so stating that we don't take the correct precautions for our concrete is false.
I am rejecting this response because: during the conversation mentioned in the response from Sierra Landscapes (Contractor or SL) it became apparent that Contractor was not going to repair the cracks in the concrete. We brought up the possibility of us filing a complain. Weeks went by and SL gave us no indication that it would change its mind on this matter. We filed our complaint with the Better Business Bureau.
Hi my name is ******** ********, and I work for Sierra Landscapes. I do the sales, landscape design, and most of the office work. The reason I am sending this email is to hopefully clear up a misunderstanding. We recently had a complaint in which we responded to (ID# ********). Following that, the homeowner then responded to my response, with another email to BBB. Next, before we were even aware of that second response, I went over to they're house and we talked about a solution. As a result, we have came to an agreement with the homeowners to add a strip of paver's to where the fracture is on the concrete, and on the other side of the patio to match, so it looks like it was done on purpose. They agreed to drop the complaint if we do that. So basically everything is worked out with us and the homeowners, but there was a misunderstanding between us and the BBB....