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BBB Accredited Business since
Phone: (916) 435-9736 4970 Rocklin Rd Ste 400, Rocklin, CA 95677
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Creative Landscape Designs
Quality Decorative Concrete
Relaxing Water Features and Ponds
Proper Planting for Exposures and Aesthetics
Decorative Concrete Pavers
Custom BBQ's and Outdoor Kitchens for Entertaining and Cooking
Outdoor Accent Lighting Systems
Custom Fireplaces and Fire Pits
Many Varieties of Retaining and Sitting Walls
Professional Drainage and Irrigation Systems
Fencing and Woodwork
Putting Greens and Artificial Turf
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A BBB Accredited Business since
BBB has determined that Lavish Gardens Landscape meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00913458.
Type of Entity
Business ManagementMr. Michael Cole, President & CEO
Landscape Contractors Landscape Designers Concrete Contractors Concrete - Custom Mason Contractors Patio Cover
Alternate Business NamesLavish Enterprises Incorporated
Products & Services
Lavish Gardens Landscape offers landscape design, construction & maintenance.
Industry TipsHiring a Contractor in California: Essential Tips
4970 Rocklin Rd Ste 400
Rocklin, CA 95677 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Lavish Gardens landscaped my front yard. I paid approximately $10k for a days worth of work. The only two things I requested was low maintenance and no weeds. The project was completed I a single day just over a month ago. It took a few weeks to get them out on my first concern of not completing the bark. The other concern I brought up to them is that the entire yard is being over run by weeds. The weeds came with the top soil. All of my neighbors landscaped the same way and have none of the issues I am having. They said they came out and sprayed it but the only thing that has died is one of the plants they put it. They keep telling me they are going to take care of it, including replacing they plant but they have been unresponsive and never show up when they say they will.
Desired Settlement: Deliver the product that they committed to. Replace the plant that died. Remove all of the weeds out of the yard and put preventative measures in place. I understand there will be an occasional weed here and there but what's happened to my new yard is clearly a result of their negligence.
I was unaware that there was an issue with this client. I have since emailed him and we are in process of figuring out a solution for his weed issue. We of course are going to replace his plant that died as well. He never called the office to let us know he had an issue. Otherwise it would be on our warranty log, which all items are discussed at our weekly staff meeting. We do this just so everyone is held accountable and things don't slip through the cracks. When we finish a project we send out paperwork that asks clients to call the office if they have any concerns or issues. People still call supervisors and they get busy and forget. This is how these things happen. We also left a voicemail message for the client yesterday.
I am rejecting this response because: Well its not at all entirely accurate. He is leaving out that the constant communication that I had with the project manager about my displeasure. I have the text messages saved to show the communication of my concerns. The fact that he did nothing to address them is no fault of my own. I also sent their feedback through the mail (though they probably didn't get it prior to my bbb complaint) and left feedback on yelp prior to filing the complaint. I received an email from them today to which I called them and left a voice mail a few hours ago. The tone of the business response implies that I didn't address my concern appropriately and I don't feel its my responsibility to know their org chart and invest my personal time hoping to find someone to take my concern seriously. They are now engaged in resolving my issue and have since removed the weeds. I am waiting to here back on the replacement of the plant and what preventative measure are being take to prevent them from just growing back.
Business Response: I did not mean for it to sound like this was your fault whatsoever. It's 100 percent the supervisors responsibility to tell the office if they receive calls as well. I was just trying to explain that we have the log just for this reason. It must have been said wrong. I received your return call and I will be calling shortly.