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BBB Accredited Business since
Phone: (916) 992-6990 Fax: (916) 992-8425 PO Box 13962, Sacramento, CA 95853
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A BBB Accredited Business since
BBB has determined that Hoover Horticultural Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hoover Horticultural Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 566188.
Type of Entity
Business ManagementMr. Michael Hoover, Owner
Landscape Contractors Tree Service Tree Service - Pruning
Industry TipsHiring a Contractor in California: Essential Tips Tips for Hiring a Tree Service
PO Box 13962
Sacramento, CA 95853 (916) 992-6990
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Hoover Horticultural Service did not adequately finish work in our yard. I had to shovel dirt away to find the irrigation pipes that he promised to remove. And it took much of my time to understand the problem because I am not able to dig for long times. I have written a letter to the owner and have not received a response. From the USPS tracking number the certified letter might have been delivered to an incorrect zip code.
Desired Settlement: My first request to the owner: please read my letter and respond with an answer in my self addressed stamped envelope. If you did not receive my letter, please call me and tell me when you can come over to see how the irrigation system was left. I expect a response and a remedy within at least two weeks. Otherwise please refund me $1000.00 of my payment to you in the end of December 2015. thank you. sent Apr 29, 2016
The customer stated that she sent us a letter on April 18, but we did not receive it until April 29 (the same day the complaint was made to the BBB about us not responding to the letter). After replying to her letter, she sent us a copy of the signed contract from the job we did five months ago in December 2015. Mrs. ********* complaint was on the basis that we did not remove piping from her yard. However, as evidenced by the signed contract, the agreement was to remove the existing black flexible piping underground and replace it with the proper PVC pipes. As a favor, I am going back to the property on Monday, May 23, to dig up part of her yard to show her where the pipes lead to.
Based on the signed contract, Hoover Horticultural Service did in fact adequately complete the agreed upon work in Mrs. ********* yard.
Business Response: Hoover Horticultural Service followed the contract and charged the amount that was agreed upon in the contract. We removed the existing pipes and installed PVC pipes, as per the signed contract; the contract clearly states "pulling pipe and installing existing drip line (black) in PVC". We are not at fault that Mrs. ******* misinterpreted this.
I am rejecting this response because: I specifically hired this company to remove the irrigation pipes in a single area in my yard. I DID NOT WANT ANY PIPES UNDER THE GROUND! He suggested removing the tree which I agreed. The roots of the tree were tangled with the pipes. I wanted these pipes removed.
**** HOOVER treated me very rudely when I had requested him to come only after 3 o'clock. I got home about 2:50 p.m. Everything was covered with dirt. I was willing to pay him for the tree removal and was not prepared on a Friday night before Christmas to write him the full amount and I wanted to be able to see his work. Later that night he insisted that I pay him the $1000 that was difficult for me to do and I still did not know about the pipes. I truly felt threatened. He owes me that money back or he can have his workers remove the few remaining pipes that are now a problem. I do not want him to come to my house again.
My yard still has ditches that show disconnected pipes and other pipes that I didn't want. And I have more to dig to see where one of the pipes goes.
I have never had such a situation with anyone.