If yes, click here to login.
BBB Accredited Business sinceFind a Location
Phone: (209) 578-1873 Fax: (209) 578-0445 View Additional Phone Numbers PO Box 3151, Modesto, CA 95353
BBB Business Reviews may not be reproduced for sales or promotional purposes.
In 1937 Harry Marks & Dr.Moon founded Rogers Jewelry. With vision, foresight & dedication, the founders built their company on the principles of providing quality jewelry, friendly service & credit while maintaining the highest standard of integrity.
Request a Quote
A BBB Accredited Business since
BBB has determined that Rogers Jewelry Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Roger Marks, CEO Mrs. Lori Arnold, Human Resources Ms. Jayme Bond, Credit Department Mr. David Kirk, Store Manager Mr. Bart Marks, Vice President Mr. Robert Marks, President/CFO
Jewelers - Retail Jewelry Repair Jewelry Designers
Hours of Operation
|Manager: Nathan Gowan|
Service AreaCentral Valley
Alternate Business NamesRogers Jewelry Company Inc.
Products & Services
Roger Jewelry Company is a jewelry store that specializes in custom jewelry design and jewelry repair.
3600 Sisk Rd Ste 6
Modesto, CA 95356 (209) 527-8713 Directions
8521 Bond Rd
Elk Grove, CA 95624 (916) 714-2590 Directions
965 E Bidwell St
Folsom, CA 95630 (916) 984-8665 Directions
PO Box 3151
Modesto, CA 95353 (209) 578-1873
2007 W Caldwell Ave
7685 N Blackstone Ave Ste 108
9500 Rosedale Hwy
6520 S Virginia St
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 984-8665(Phone)
- (916) 714-2590(Phone)
- (209) 527-8713(Phone)
- (559) 733-7970(Phone)
- (559) 449-7950(Phone)
- (661) 589-5416(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Ring priced at 459.00 for over 30 days. When attempting to purchase the sales clerk stated the tag inside the ring said 750.00 We visited rogers jewelers on several occassions which during the first visit over 30 days ago we spotted a ring for our 20th anniversary that I fell in love with. We visited rogers again a week ago for ring cleaning and once again admired the ring. On both ococcasions the ring was priced at 459.00 on a marker which stood soley in front of this one ring that stood alone from all other displays. My husband attempted to purchase the ring on 11/30 at which time the sales clerk stated the ring was 750.00 and that the price displayed was incorrect. He informed them this was false advertising of an item for over a month. They then stated the best they could do is knock off 100.00 for their error. Business ownera cannot advertise an item then change their mind.
Desired Settlement: We are seeking to purchase the ring as the price advertised for over a month. 459.00
Initial Business Response