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BBB Accredited Business sinceAdditional Locations
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EZ Publishing, Inc. offers internet technology solutions services.
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A BBB Accredited Business since
BBB has determined that EZ Publishing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dan Forootan, President Mr. Robert Rodriguez, Assistant
Internet - Web Hosting Internet Marketing Services E-Mail Marketing Web Design
Products & Services
EZ Publishing, Inc. specializes in web hosting including small business online services, email marketing and custom web development.
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- (888) 390-1235(Phone)
- (530) 297-7813(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I am a senior executive at the ********** ******* ****** and recently been receiving an increased rate of spam emails. They are addressed to a position I finished 18 months ago. I have not opted into any emails and these are totally unsolicited. I have treied to contact the business but their online portal (conveniently) does not process my email thus I cannot register my request or complaint.
Desired Settlement: I request the business complies with ********** Law and my request. I want confirmation all databases, information sources or data repositories that have my email address or other information are purged. This should not only be of their owned assets but any and all third party assets as well. I request confirmation that this has been done. My expectation is an immediate timeframe. I would also suggest they revisit any other *********** domain or email alias. No more marketing contact forwith
Business Response: *********
I apologize for the delayed response. I can confirm that the nature of our service involves users setting up their own email address databases and mailing out to their opt-in subscribers. We strictly enforce that subscribers who request are permanently removed, but it sounds like there was an error/oversight in the process with this complaint. I'd like to research this further and take action against the user who continues to email Mr. ***** and will follow up with our engineering staff to ensure his data is purged from the users database.
Would Mr. ***** be able to provide any additional details about the person who mailed them (email headers or a copy of any of the messages they received)? Given the high volume of data we store, it may be difficult to identify his sender without additional details. Please let me know and I will follow up accordingly. Please feel free to reach me directly at the number listed below if you'd like to chat about this in greater detail over the phone.
Please note the business response did not allow me to see the full details in your portal thus I do not know what the contact details are to respond to with the information requested.
I do not consider the matter closed at this time.Thanks