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Business ProfileforDigital Path, Inc.
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 1065 Marauder St, Chico, CA 95973-9039
- BBB File Opened:
- 8/26/2004
- Years in Business:
- 19
- Business Started:
- 4/14/2005
- Business Incorporated:
- 4/14/2005
- Accredited Since:
- 9/15/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 0009558909 for this business, issued by FCC (FED COMMUNICATIONS COMMISSION)
These agencies may include:
FCC (FED COMMUNICATIONS COMMISSION)
445 12th St SW
Washington DC 20554
- Type of Entity:
- Corporation
- Alternate Business Name
- DigitalPath, Inc.
- 2X Wireless
- Business Management
- Ms. Erica Higgins, CFO
- Mr. Scott Schifando, Vice President Operations
- Contact Information
Principal
- Mr. Scott Schifando, Vice President Operations
- Additional Contact Information
Fax Numbers
- (530) 899-7787Primary Fax
- (530) 899-7787
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
18 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
William D
10/18/2023
Digital Path, Inc. Response
10/19/2023
Hi *******,
At the time we scheduled your installation appointment, we let you know we may be able to provide you with 200mbps but would be unable to guarantee these speeds until the time of installation. At the time of your installation, we were only able to provide you with our 50mbps plan based on your home location. You accepted the plan option and chose to move forward with your installation, agreeing to one year of service.
We do offer a risk-free money back guarantee if you are unhappy with your service after using it for 30 days. However, since your installation 5 months ago, we have not received any contact from you regarding your service. During our discussion, I let you know that if you are experiencing any problems with your service, we would be eager to troubleshoot with you so we can identify the problem. As you declined, we have been unable to offer assistance to help improve your service.
We sincerely apologize for the disappointment you have experienced with your service with us. We wish we could have had the opportunity to resolve any outstanding issues but understand your decision to cancel your account instead. We wish you the best finding a new provider.
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