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BBB Accredited Business since

ID Card Group

Phone: (877) 868-0012 View Additional Phone Numbers 3410 Industrial Blvd Ste 105, W Sacramento, CA 95691 http://www.idcardgroup.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

ID Card Group offers a full line of ID card equipment, supplies, and accessories at best prices guaranteed:

    - Identification and access control products
    - Promotional products for loyalty or membership programs
    - Gift, payment, or phone cards
    - Complete photo ID systems and starter kits

Industries such as business, schools, government, military, law enforcement, healthcare, gaming, hospitality, trade shows/conventions, sports & entertainment and more choose ID Card Group for its selection, expert service, and low price guarantee.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ID Card Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ID Card Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on ID Card Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 20, 2009 Business started: 01/01/2003 in CA Business incorporated 12/18/2007 in CA
Type of Entity

Corporation

Business Management
Mr. Jim House, General Manager
Contact Information
Customer Contact: Mr. Jim House, General Manager
Business Category

Identification Equipment & Supplies Identification Card Service Office Supplies Badges - Manufacturer Supplies

Products & Services

ID Card Group sells the following brand(s): Datacard, Evolis, Fargo/HID, IDP, Magicard, Zebra

ID Card Group offers the following product(s): Badge holders and reels, Card design software, Card printer supplies - blank PVC cards, HID cards, CASI-Rusco proximity cards & keyfobs, printer ribbons, overlaminates, cleaning supplies, Data capture devices, Lanyards, Printer systems, Top Rated ID card & badge printers, Visitor ID supplies

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 5:00 PM
Su: Closed
Refund and Exchange Policy
To prevent any dissatisfaction or returns ID Card Group offers free sales support to ensure you are getting the product you desire. Please contact us at  (877) 868-0012 or sales@idcardgroup.com with any questions you may have.

ID Card Group offers a 30-day return policy on selected items based on manufacturer return
policies. All returns require a Return Merchandise Authorization (RMA). To make a return, please contact us for an authorization (RMA); we would be happy to assist you.

All products returned MUST be 100% complete:

    - Contain ALL original boxes and packing materials
    - Have original UPC codes on the manufacturer boxes
    - Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

ID Card Group does not accept returns on any of the following:

    - Custom Order Items
    - Printers
    - ID Systems
    - Access Control products
    - Opened Software
    - Opened Ribbons
    - Opened Accessories

All orders are subject to a 20% restocking/processing fee.

Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to ID Card Group on returned items, and ID Card Group will pay the shipping charges on the replacement or exchange item(s) going back. If you received free shipping on your purchased item(s), the original shipping charge will be deducted from your credit when an item is returned.

ID Card Group recommends you fully insure your return shipment in the case it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery for your protection.) Returns without an authorization (RMA) will not be accepted.
Products & Services

ID Card Group is an online supplier of ID card printers supplies and accessories including badge holders, badge reels, id


Customer Review Rating plus BBB Rating Summary

ID Card Group has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3410 Industrial Blvd Ste 105

    W Sacramento, CA 95691 (916) 290-5170 (877) 868-0012

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/17/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: *********************** (*** is providing false advertising for online merchants. **'s review methodology does not allow consumers to post negative feedback after a transaction is completed. The only opportunity to review an online merchant is at checkout, which is a flawed methodology, as the consumer has yet to receive any services purchased. In my case, I purchased a television from *******************, which advertises itself as a ** rated 5-star merchant with over 1600 reviews. Upon checkout, I was offered the opportunity to submit a review - even though I had not received any product from ******************* yet. The only thing I had done was submit an order - how could I submit a review? Now, after over one week of calling, emailing and receiving no response from *******************, I am unable to leave a fair review on **. If my situation is consistent with other consumers, this means that no consumers are able to leave truthful reviews for ** merchants. ** is knowingly providing false positive reviews to online merchants and in turn, misleading consumers. I have contacted ** directly, and they are unwilling to let me post a negative review of *******************. ** markets to online merchants who are looking for credibility. ** is providing positive reviews to merchants that may be dishonest or fraudulent merchants.

Desired Settlement: ** should revise its review methodology to reflect truthful, accurate reviews. They should also provide class-action compensation to misled consumers who were victims of fraudulent merchants.

Business Response:

This customer's complaint is about ******* ******** (which provides online customer experience reviews) and ***************, a retail/online consumer electronics merchant from whom the customer purchased a television.  There is nothing in the customer's complaint regarding ID Card Group.  Further, ID Card Group does not and has never sold televisions.

The only similarity between the customer's description and ID Card Group's business is that we, apparently like ***************, use ******* ******** for our customer reviews.  Also, unlike ***************** review process, ID Card Group's ******* ******** configuration _does_ allow customers to provide follow-up feedback after receiving their products and completing their shopping experience; to provide post-purchase feedback, the customer selects an option during their initial session.

In conclusion, this complaint is not related to ID Card Group and we can find no record of this customer ever having purchased from us.

Thank you very much,

*** ***** ******* ******** ** **** *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on ID Card Group
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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