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BBB Accredited Business since
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BBB Business Reviews may not be reproduced for sales or promotional purposes.
ID Card Group offers a full line of ID card equipment, supplies, and accessories at best prices guaranteed:
- Identification and access control products
- Promotional products for loyalty or membership programs
- Gift, payment, or phone cards
- Complete photo ID systems and starter kits
Industries such as business, schools, government, military, law enforcement, healthcare, gaming, hospitality, trade shows/conventions, sports & entertainment and more choose ID Card Group for its selection, expert service, and low price guarantee.
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A BBB Accredited Business since
BBB has determined that ID Card Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ID Card Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Jim House, General Manager
Identification Equipment & Supplies Identification Card Service Office Supplies Badges - Manufacturer Supplies
Products & Services
ID Card Group sells the following brand(s): Datacard, Evolis, Fargo/HID, IDP, Magicard, Zebra
ID Card Group offers the following product(s): Badge holders and reels, Card design software, Card printer supplies - blank PVC cards, HID cards, CASI-Rusco proximity cards & keyfobs, printer ribbons, overlaminates, cleaning supplies, Data capture devices, Lanyards, Printer systems, Top Rated ID card & badge printers, Visitor ID supplies
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 5:00 PM|
Refund and Exchange PolicyTo prevent any dissatisfaction or returns ID Card Group offers free sales support to ensure you are getting the product you desire. Please contact us at (877) 868-0012 or email@example.com with any questions you may have.
ID Card Group offers a 30-day return policy on selected items based on manufacturer return
policies. All returns require a Return Merchandise Authorization (RMA). To make a return, please contact us for an authorization (RMA); we would be happy to assist you.
All products returned MUST be 100% complete:
- Contain ALL original boxes and packing materials
- Have original UPC codes on the manufacturer boxes
- Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
ID Card Group does not accept returns on any of the following:
- Custom Order Items
- ID Systems
- Access Control products
- Opened Software
- Opened Ribbons
- Opened Accessories
All orders are subject to a 20% restocking/processing fee.
Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to ID Card Group on returned items, and ID Card Group will pay the shipping charges on the replacement or exchange item(s) going back. If you received free shipping on your purchased item(s), the original shipping charge will be deducted from your credit when an item is returned.
ID Card Group recommends you fully insure your return shipment in the case it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery for your protection.) Returns without an authorization (RMA) will not be accepted.
Products & Services
ID Card Group is an online supplier of ID card printers supplies and accessories including badge holders, badge reels, id
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3410 Industrial Blvd Ste 105
W Sacramento, CA 95691 (916) 290-5170 (877) 868-0012 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 290-5170(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: *********************** (*** is providing false advertising for online merchants. **'s review methodology does not allow consumers to post negative feedback after a transaction is completed. The only opportunity to review an online merchant is at checkout, which is a flawed methodology, as the consumer has yet to receive any services purchased. In my case, I purchased a television from *******************, which advertises itself as a ** rated 5-star merchant with over 1600 reviews. Upon checkout, I was offered the opportunity to submit a review - even though I had not received any product from ******************* yet. The only thing I had done was submit an order - how could I submit a review? Now, after over one week of calling, emailing and receiving no response from *******************, I am unable to leave a fair review on **. If my situation is consistent with other consumers, this means that no consumers are able to leave truthful reviews for ** merchants. ** is knowingly providing false positive reviews to online merchants and in turn, misleading consumers. I have contacted ** directly, and they are unwilling to let me post a negative review of *******************. ** markets to online merchants who are looking for credibility. ** is providing positive reviews to merchants that may be dishonest or fraudulent merchants.
Desired Settlement: ** should revise its review methodology to reflect truthful, accurate reviews. They should also provide class-action compensation to misled consumers who were victims of fraudulent merchants.
This customer's complaint is about ******* ******** (which provides online customer experience reviews) and ***************, a retail/online consumer electronics merchant from whom the customer purchased a television. There is nothing in the customer's complaint regarding ID Card Group. Further, ID Card Group does not and has never sold televisions.
The only similarity between the customer's description and ID Card Group's business is that we, apparently like ***************, use ******* ******** for our customer reviews. Also, unlike ***************** review process, ID Card Group's ******* ******** configuration _does_ allow customers to provide follow-up feedback after receiving their products and completing their shopping experience; to provide post-purchase feedback, the customer selects an option during their initial session.
In conclusion, this complaint is not related to ID Card Group and we can find no record of this customer ever having purchased from us.
Thank you very much,
*** ***** ******* ******** ** **** *****
Customer Reviews Summary