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BBB Accredited Business since

ID Card Group

Phone: (877) 868-0012 View Additional Phone Numbers 3410 Industrial Blvd Ste 105, W Sacramento, CA 95691 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


ID Card Group offers a full line of ID card equipment, supplies, and accessories at best prices guaranteed:

    - Identification and access control products
    - Promotional products for loyalty or membership programs
    - Gift, payment, or phone cards
    - Complete photo ID systems and starter kits

Industries such as business, schools, government, military, law enforcement, healthcare, gaming, hospitality, trade shows/conventions, sports & entertainment and more choose ID Card Group for its selection, expert service, and low price guarantee.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ID Card Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on ID Card Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 20, 2009 Business started: 01/01/2003 in CA Business incorporated 12/18/2007 in CA
Type of Entity


Business Management
Mr. Jim House, General Manager
Contact Information
Customer Contact: Mr. Jim House, General Manager
Business Category

Identification Equipment & Supplies Identification Card Service Office Supplies Badges - Manufacturer Supplies

Products & Services

ID Card Group sells the following brand(s): Datacard, Evolis, Fargo/HID, IDP, Magicard, Zebra

ID Card Group offers the following product(s): Badge holders and reels, Card design software, Card printer supplies - blank PVC cards, HID cards, CASI-Rusco proximity cards & keyfobs, printer ribbons, overlaminates, cleaning supplies, Data capture devices, Lanyards, Printer systems, Top Rated ID card & badge printers, Visitor ID supplies

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 5:00 PM
Su: Closed
Refund and Exchange Policy
To prevent any dissatisfaction or returns ID Card Group offers free sales support to ensure you are getting the product you desire. Please contact us at  (877) 868-0012 or with any questions you may have.

ID Card Group offers a 30-day return policy on selected items based on manufacturer return
policies. All returns require a Return Merchandise Authorization (RMA). To make a return, please contact us for an authorization (RMA); we would be happy to assist you.

All products returned MUST be 100% complete:

    - Contain ALL original boxes and packing materials
    - Have original UPC codes on the manufacturer boxes
    - Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

ID Card Group does not accept returns on any of the following:

    - Custom Order Items
    - Printers
    - ID Systems
    - Access Control products
    - Opened Software
    - Opened Ribbons
    - Opened Accessories

All orders are subject to a 20% restocking/processing fee.

Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to ID Card Group on returned items, and ID Card Group will pay the shipping charges on the replacement or exchange item(s) going back. If you received free shipping on your purchased item(s), the original shipping charge will be deducted from your credit when an item is returned.

ID Card Group recommends you fully insure your return shipment in the case it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery for your protection.) Returns without an authorization (RMA) will not be accepted.
Products & Services

ID Card Group is an online supplier of ID card printers supplies and accessories including badge holders, badge reels, id

Customer Review Rating plus BBB Rating Summary

ID Card Group has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.