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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
FREE CONSULTATION for Mobility Needs
FULLY STOCKED SHOWROOM (refreshments served)Lowest Prices of any full service local supplierLowest Cost "White Glove" home delivery service
FULL SERVICE (LOCAL) REPAIR SHOP
ITEMS AVAILABLE FOR RENTAL:
Passive Motion (Knee or Shoulder)
Mobility plus of California is a full service HOME MEDICAL EQUIPMENT SUPPLIER. Our knowledgeable staff will help guide you through insurance authorization issues, as well as find the right solution to your mobility independence need. We carry just about everything you may need with the exception of respiratory supplies. We will pre-authorize equipment through your insurance. Simply call to speak with a customer service staff for an over the phone "intake". Maintenance and repair services are provided by our Certified Repair Technicians. We will often be able to provide repair services even if you did not receive the equipment from us. Medicare patients will receive a loaner (Powerchair) while your repair is being completed. You are encouraged to come in and shop our showrooms and meet personally with our knowledgeable staff. We are here to help!
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A BBB Accredited Business since
BBB has determined that Mobility Plus of California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mobility Plus of California include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Lawrence Paschett, President
Hospital & Medical Equipment & Supplies Medical Equipment & Supplies Scooters - Medical Wheel Chair Lifts & Ramps Beds - Electric & Adjustable Rehabilitation Products - Pediatric
Method(s) of PaymentCash, Credit, Checks
Refund and Exchange PolicyNo Refunds after 3 Business Days. Returns after 3 Business days are for store credit, less 20% Restocking Fee.
No Returns or Exchanges after 5 Business Days.
No Returns on Special Order Parts or Items.
Products & Services
Mobility Plus specializes in mobility & home medical supplies.
627 Galaxy Way
Modesto, CA 95356 (209) 466-3466 Directions
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Additional Phone Numbers
- (209) 466-3466(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Refusal to give copy of original sales purchase order for verification for insurance to be covered under 2014 calendar year. After numerous calls to no avail, I was told to come to the business in person - I cannot drive and I am in a wheelchair. Upon arrival the Manager/Bookkeeper informed me that she would not provide the information requested, "It would take weeks to find and time is money, I am not going to spend my time looking for your form. I gave you that wheelchair at rock bottom prices, so, you don't need to turn it into the insurance to get more money. Can't you pick a date out of your head, or is that not possible?"
Desired Settlement: Business to provide a copy of the original sales purchase order dated December 2014.
Dear Mr. ********,
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Better Business Bureau
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