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BBB Accredited Business since

Good News Home Improvements Inc.

Phone: (916) 451-2110 Fax: (916) 451-2140 8171 Alpine Ave. Ste. G, Sacramento, CA 95826

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We are a family owned serving all of Northern
California. We specialize in dual pane replacement windows and doors, and vinyl and fiber cement siding.Promising you Quality, Service and Integrity.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Good News Home Improvements Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Good News Home Improvements Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Good News Home Improvements Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 06, 2001 Business started: 05/01/2001 in CA Business incorporated 12/02/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 821523.

Type of Entity


Business Management
Mr. Ed Holliday, Owner Ms. Kori Rotolo, Office Manager
Contact Information
Principal: Mr. Ed Holliday, Owner
Customer Contact: Ms. Kori Rotolo, Office Manager
Business Category

Home Improvements Siding Contractors Buildings - Metal Doors Blinds Windows

Service Area
Northern California
Products & Services

We specialize in dual pane replacement windows, entry doors, and vinyl and fiber cement siding.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 8171 Alpine Ave. Ste. G

    Sacramento, CA 95826 (916) 451-2110


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/3/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We contracted with Good News Home Improvement for new windows for 1/2 of our home, 17 windows, which we had installed on 6/19/14. All went well and the windows are beautiful, until after the installation and we paid in full. Then I noticed that 2 different colors of caulking were used. I called and talked to them and they said they would come out and re-caulk so it would match. After that service call they did the same thing and we still had 2 different colors. It is obvious so this I don't understand. Then they said they would come out and paint it so it all matched. It is now Oct. and I have had no word from them. Very unprofessional, you would think they would be prepared at the time of the install and have all the proper products to do the job right. It would have been an easy fix to just bring out the right color and get it done instead of giving me the run around and excuses. I paid over $10,000 and I still am waiting for the job to be completed the proper and professional way. I was going to have them install the rest of the windows in the house, another 18 windows, but now I have to find someone else and hope I have better luck.

Desired Settlement: Just come out and finish the job the correct way.

Business Response:

Dear *****,


We are deeply sorry for not addressing your caulking color issue in a more timely manner.  Thank you for giving us the opportunity to make it right and we  hope you are now happy with the work we performed.


**** ****** ****** *******

Good News Home Improvements

**** ****** ***** ***** * *********** ** *****  

************ ****** ************ *** ******************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Good News Home Improvements Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)