Business ProfileforK. Hovnanian Homes/Northern California

I am writing to express my extreme disappointment and frustration with the recent experience I had with KH Homes sales team regarding the property located at ************************************************************** provide a brief overview, I had been in communication with KH Homes sales team who confirmed that my offer of $470,000 for the aforementioned property was accepted. I was reassured that the contract was being prepared for my signature. Trusting in this information, I proceeded to take necessary steps, such as having my credit report run by multiple lenders, to ensure that everything was in order for the purchase.However, after two days of waiting and numerous follow-**** I was shocked and appalled to learn that K Hovnanian Homes had accepted another offer for the property. This sudden change, after leading me to believe that my offer had been accepted and the contract was in the process of being finalized, raises serious concerns about the ethical conduct of your sales team.As a loyal customer and a prospective K ********************** homeowner, I find it deeply troubling that I was kept in the dark and led to believe that my offer was secure, only to be informed later that the property had been sold to someone else. This not only constitutes a breach of trust but also calls into question the integrity of the sales practices employed by K Hovnanian Homes.I am left wondering whether my trust was exploited to leverage a counteroffer from another party. Such actions are unacceptable and reflect poorly on the reputation of KH company.I urge you to thoroughly investigate this matter, provide a detailed explanation for the sudden change in decision which seriously disturb me mentally and end up causing multiple unnecessary credit runs on my history. As a concerned customer, I expect transparency, accountability, and a resolution that reflects the values of a reputable and trustworthy company like K Hovnanian Homes.I can provide all evidences up on request.