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BBB Accredited Business sinceAdditional Locations
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Heating and AC repair service, maintenance, new HVAC and furnace repair
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A BBB Accredited Business since
BBB has determined that Royal Breeze Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Royal Breeze Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 856850.
Type of Entity
Business ManagementMr. Kevin Brown, President
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems
Method(s) of PaymentWe Accept Major Credit Cards
Alternate Business NamesRoyal Breeze Heating & Cooling Service
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (916) 369-8358(Phone)
- (916) 519-8600(Phone)
- (916) 362-2009 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The owner ***** and a tech came out on June 22nd to service our AC unit. Within 2 weeks of the service our AC stopped working. On July 3rd, another tech came out to look at the unit. He said whoever serviced it added too much Freon and it froze some of the pipes. We told ***** what his tech told us and he denies overfilling it. Needless to say, a $59 service turned into a $1146 repair. I'm certain that since the Freon was overfilled it overcharged the unit and it had to work overtime; that's what caused the motherboard and blower to go out in the furnace. Plus our AC bill went from $197 to $405 after they serviced it; which is a clear indication they did overfill the Freon. I know their mistake caused the issues with our unit.On July 7th the AC stopped working again so ***** came out on July 8th. He said there was a door that was not closed properly on the furnace that caused it to not work.So far the AC is working again. We'll see.
Desired Settlement: I know that their mistake cost us almost $1200. At this point, I think they should give us our money back. I'll pay for the service but I think Royal Breeze should be held responsible for the $1146 it took to fix our furnace.
Business Response: I have written a detailed response in my last email correspondence with the customer explained exactly what happened there was never any refrigerant added to their system to begin with the technician that was said to have told the customer that we added Freon I talked to and he said he never stated that he said there may have been refrigerant added and you guys have must of missed understood him we never added any refrigerant to your system your system was only checks for refrigerant No refrigerant was added it to your system. This is clearly a case of the customer not wanting to pay for the services because of the expense that they occurred I will again redirect the customer to the previous response from Royalbreeze if you have any further questions feel free to contact me but as it stands now the system is working has been repaired and is currently under warranty The customer has paid for the services and there is no further balance due
I am rejecting this response because: The tech is not being truthful. I can tell you exactly where my husband and I were standing in our house when he told us that it had been overfilled. I have no problem paying for expenses that are necessary. That's not what this is about. This is about dealing with a business that is not being honest. If your tech is telling you he never told us that, then I would really think about who is working for you. He has lied to you to save his own hide.
Customer Reviews Summary