BBB Business Review

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This business is not BBB accredited.

One Hour Heating & Air Conditioning

Phone: (916) 442-5542 Fax: (916) 435-4687 View Additional Phone Numbers 3845 Atherton Rd Ste 4, Rocklin, CA 95765 http://www.onehourheatandair.com/franchises/ca/rancho-cordova.aspx View Additional Web Addresses ! There is an alert on One Hour Heating & Air Conditioning !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for One Hour Heating & Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Additional Complaint Information

Some consumers allege that the company's service personnel use high pressure tactics to sell replacement units. Complainants indicate that they had other contractors inspect the units, who found their existing units were functioning and there was no need for a replacement. Several complainants allege that these diagnoses were given during routine maintenance checks under contract with the company - and in one case the company showed for the maintenance check with three service personnel who installed a replacement air conditioning unit at the time of the maintenance appointment.

The company responds to complaints by issuing refunds for service fees or offering discounts on installation charges.

On September 13, 2013, BBB wrote this company requesting that they address the pattern of complaints described above. On September 17, 2013 the company responded indicating that any issues reported by customers are reviewed with their employees and a follow-up plan is addressed at that time. They also stated they have implemented a stronger follow up with customers, including a scorecard that customers can use to provide feedback regarding the services they received.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on One Hour Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 15, 2001 Business started: 03/01/2001 Business under new ownership as of: 09/01/2014 Business incorporated 03/18/2009 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 995565.

Type of Entity

Corporation

Business Management
Mr. Scott F Boose, President Ms. Sonya Flores, General Manager Mr. Brian J Lewis, RME
Contact Information
Principal: Mr. Scott F Boose, President
Principal: Ms. Sonya Flores, General Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems

Alternate Business Names
Direct Energy Services Retail Inc
Products & Services

One Hour Heating & Air Conditioning offers heating and air conditioning repair, installation and service.

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.