This business is not BBB accredited.
Phone: (916) 442-5542 Fax: (916) 435-4687 View Additional Phone Numbers 3845 Atherton Rd Ste 4, Rocklin, CA 95765 View Additional Web Addresses ! There is an alert on One Hour Heating & Air Conditioning !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for One Hour Heating & Air Conditioning include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Additional Complaint Information
Some consumers allege that the company's service personnel use high pressure tactics to sell replacement units. Complainants indicate that they had other contractors inspect the units, who found their existing units were functioning and there was no need for a replacement. Several complainants allege that these diagnoses were given during routine maintenance checks under contract with the company - and in one case the company showed for the maintenance check with three service personnel who installed a replacement air conditioning unit at the time of the maintenance appointment.
The company responds to complaints by issuing refunds for service fees or offering discounts on installation charges.
On September 13, 2013, BBB wrote this company requesting that they address the pattern of complaints described above. On September 17, 2013 the company responded indicating that any issues reported by customers are reviewed with their employees and a follow-up plan is addressed at that time. They also stated they have implemented a stronger follow up with customers, including a scorecard that customers can use to provide feedback regarding the services they received.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 995565.
Type of Entity
Business ManagementMr. Scott F Boose, President Ms. Sonya Flores, General Manager Mr. Brian J Lewis, RME
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems
Alternate Business NamesDirect Energy Services Retail Inc
Products & Services
One Hour Heating & Air Conditioning offers heating and air conditioning repair, installation and service.