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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Environmental Heating & Air Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Environmental Heating & Air Solutions include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 958237.
Type of Entity
Business ManagementMr. Matthew Evans, President
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Ventilating Systems - Cleaning Air Conditioning Contractors & Systems
Hours of Operation
|M||:||7:30 AM - 5:00 PM|
|T||:||7:30 AM - 5:00 PM|
|W||:||7:30 AM - 5:00 PM|
|Th||:||7:30 AM - 5:00 PM|
|F||:||7:30 AM - 5:00 PM|
Alternate Business NamesEnvironmental Heating and Air Solutions, Inc.
Products & Services
Environmental Heating & Air Solutions is a full service company providing HVAC and mechanical services to residential and commercial customers.
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
8417 Washington Blvd Ste 170
Roseville, CA 95678 (916) 780-4328 (916) 800-8866 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (916) 780-4328(Phone)
- (916) 237-8585(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: We had agreed to a price with **** our Salesman and I told him I would price check him with other companies. I found an offer at $4,000 less than what Environmental Heating & Air offered, however we would have to wait a few weeks to get the unit installed. I called **** the Salesman who called **** the owner and they offered us $2,000 in a check when the install was completed. After everything was done they backed away from their offer saying they told me I needed the other offer in writing which they did not tell me at the time they made the offer.They are sticking with their lie and are not paying us the $2,000 promised.To make matter worse their is a rebate from ****** that they said would take six weeks to get, it has been nine weeks now and they just came and got a serial number they said they needed to request the rebate. Clearly they have not even started the paperwork after over eight weeks. We have an email from **** the owner where he lists all the serial numbers of the equipment on August 25th, did he hide this information from his staff? They also told us we would save over half of our **** bill, our bill did not go down at all. Lies all around.
Desired Settlement: Pay us the $2,000 offered and finish the rebate paperwork. Also, don't lie to your next customer about savings that do not exist.
As per the notices attached we have attempted resolution with this
I am rejecting this response because: The salesperson never mentioned the need for me to provide the estimate from the other company. So their contract is good but they lie.
Our previous email and certified letter correspondence shows that we were trying to meet with the customer - Final paragraph in the emails and letter state "Again, I do understand your frustrations I do hope to best resolve the above mentioned issues. Please Note, your comfort advisor **** ******* is on vacation from. To ensure all parties that entered into this agreement are present at the time of discussion I would really like to work around this vacation schedule. Please advise a day and time that will work best for you." We never got a day or time in response that would allow all parties to discuss the verbal agreement the customer is stating there was.
At this point our suggestion is for the customer to obtain a copy of the estimate from **** ********** so that we can honor the $2,000 as previously discussed. Aside from that there is nothing further that we can offer.
****** ********** - Operations Manager
Environmental Heating & Air Solutions
As I have already stated, No one told me I needed it to get the offered rebate so I did not keep it. In fact the first time that came up was after the unit was installed, inspected, and **** financing complete which is when they said they would pay it. As soon as we asked for it they started up the lie that they told me the third party paperwork was needed.
On an other note, the fact that they pused us to sign the contract with a date one day earlier so they could get is scheduled for the installation violated our three day right to cancel. Since they have continued to lie about I think I need to get **** and a consumer protection agency involved since my California rights were violated.