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          California Energy Services has 1 locations, listed below.

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            Business ProfileforCalifornia Energy Services

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/17/2011

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            California Energy Services offer HVAC and energy efficient services. 

            Products & Services

            California Energy Services is a home improvement company specializing in central heating, air conditioning, solar and dual pane windows.

            Business Details

            BBB File Opened:
            5/17/1999
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Incorporated:
            3/2/1998
            Accredited Since:
            2/17/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 747568 for this business, issued by Contractor's State License Board. The expiration date of this license is 3/31/2024.

            These agencies may include:

            Contractor's State License Board

            9821 Business Park Drive

            Sacramento CA 95827

            (800) 321-2752

            http://www.cslb.ca.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • California Energy and Air Quality Services, Inc.
            Business Management
            • Mr. Roger Kilby, President
            Contact Information

            Principal

            • Mr. Roger Kilby, President

            Customer Contact

            • Mr. Roger Kilby, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Company ordered parts for my that owner, *********************, had conveyed to me were covered under **************** part did not solve the problem and another part had to be ordered. After waiting a couple weeks I called the company as much as a dozen times leaving messages with no return phone call. Ultimately I found a way to email the owner and finally got a reply. He said "We had agreed that you would pay for the expedited motor and for the **************** had to be Purchased by California Energy, bypassing the lengthy wait for the ***************** Labor is Not covered regardless.You did not pay the Technician. ************** also stated that you used abusive language toward him and toward me personally.Any warranty you have on your equipment is by TRANE. Not California Energy. You are allowed to have any licensed contractor perform warranty work for you.We have No obligation to make any repairs to your system. We have basically been closed the entire month of January due to staff being sick.Since you did not pay for the first defective motor that was replaced or the labor, you are free to have someone else order a replacement warrantied blower motor and you can pay them for the labor to replace it." He had already told me parts were under warranty, the technician asked for no payment during that service call. I would have never agreed to pay for any part that is covered under warranty so the owner has manufactured a blatant lie about an agreement to pay for a part. No such conversation ever happened!
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John H

            08/23/2023

            *********************, owner of California Energy Service installed our central heating and air conditioning 18 years ago and when the air conditioner broke down on Monday he came out right away. He ordered the part and came back on Tuesday to install a heater fan. He was quick. very professional, and very reasonable on price. His assistant was also very courteous. I would highly recommend California Energy services to my friends and family and anyone who needs an honest, reasonable, and friendly company to do business with.

            Local BBB

            BBB of Northeast California

            BBB Reports On

            BBB reports on known marketplace practices.

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