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BBB Accredited Business since
California Comfort Systems
Phone: (916) 342-6372 7633 Tartan Dr, Antelope, CA 95843
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A BBB Accredited Business since
BBB has determined that California Comfort Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for California Comfort Systems include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 926110.
Type of Entity
Business ManagementMr. Christopher Wick, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Restaurant Equipment - Repair & Service Contractor - Commercial Air Conditioning Contractors & Systems
Products & Services
California Comfort Systems specializes in residential and commercial heating and air services.
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
7633 Tartan Dr
Antelope, CA 95843 (916) 342-6372 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I got contractor's name from LG company website as a certified contractor to install and service my LG ductless air conditioning system. ***** performed the work on system and said it was fixed. I asked at time of payment about the high cost , he told me it was because sometimes has to make return visits and doesn't like to charge for what should have been fixed first time. Sounded fair to me. My system stopped working and I contacted *****. He told me he would be in touch with me. I waited, I sent him a text and he told me he would call me later to set up a time to come back. My first communication with him to come repair system again was in September. He now does not respond to my texts.
Desired Settlement: I would like California Comfort Systems to stand behind their words and works. I would like them to return my calls and come fix what I hired them to do.
Dear Mr. *******,
I have and always responded to my customers in a orderly manner, that being said when you contacted me about your LG equipment that was purchased online and installed by a different contractor, I stated that I was in Colorado for 2 weeks. When I returned I was extremely busy, I apologize for the lack of communication but as far as the High cost comment, that I do not agree with I am a fair and honest man and company and always have been, sorry you feel the way you do. Sometimes I can't reply to text messages and a email or phone call might be a better form of communication. I never said that I am not willing to come diagnose the problem with your lg system and am willing to figure it out, of course if it doesn't pertain to the work I performed there will be a cost involved for service performed.
********** ******* *******
Thank you for replying. I think with timely, honest communication the issues can be resolved. We had a brief text exchange on on September 22. On Sept. Sept. 23 I asked you to come back and find the problem. Sept. 28 you said "alright". A week and a half later, not hearing from you about coming back, I asked if you knew when you were coming, you replied around the 20th (Oct). I waited almost 3 weeks after your expected contact time and asked again if you knew when you were going to be able to make repair. I waited another week and received no response. We both have the same dates in our text message history. I can only go off what you say and when you say your going to do something. I understand being busy and rescheduling. You determined the system problem was due to leaking refrigerant, and you re flared 6 line set ends , performing a vacuum check on system, recharging system to spec. Please contact me and schedule an appointment to determine if work needed pertains to what you have already done. Thank you,