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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that River City Medical Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for River City Medical Group, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMalou Catanyag, Senior Manager Operations Support Loren Douglas, CEO
Health & Medical - General
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
7311 Greenhaven Dr Ste 145
Sacramento, CA 95831 (800) 928-1201 (916) 228-4300 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (800) 928-1201(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I am on 24 hours a day oxygen as well as a ****** machine, nebulizer, incontinence supplies, I am A fall risk. I cannot breathe, I can't walk. My insurance River City refused the medical equipment I need for my life, the oxygen machine, nebulizer, wheelchair, incontinence supplies, hospital bed, ******, all of them. When I called the medical group to file a grievance the operator told me he consulted with his supervisor and they both agreed that I should seek a different health insurance as soon as possible if I need these items.
Desired Settlement: I need them to approve the supplies that I need for my Life. That's all I want. Thank you.
Business Response: Dear Mr. ********,
I am ****** ****, the Director of Compliance with River City Medical Group. I would like to thank you for providing us this opportunity to response to Complaint ID ********, which was made to BBB on behalf of one of our members.
This is to inform you that one of our Utilization Management nurse practitioners contacted the member today by phone to discuss the items referenced in member's Statement of the Problem. We were able to obtain additional information regarding her condition, and assist her with possibly receiving the services and treatment she is requesting. We also assisted her with making direct contact with her managed care plan if she wished to discuss any of her concerns in more detail, or file a grievance.
Please note that River City Medical Group is is not the member's insurance or health care service plan. River City Medical Group is an Independent Physicians Association that provides services on behalf of health care service plans on a negotiated per capita rate. As such, River City Medical Group is not authorized to handle member grievances, and instead forwards any member grievance or appeal directly to member's health care service plan, as required under the ********** ****** **** Service Act of 1975. A detailed and exhaustive search of our records does not indicate we ever received a call, correspondence, or grievance from this member concerning any of the issues she mentioned her statement.
Nonetheless, we believe the connection made with the member today has resolved her issues, concerns, and questions. If you would like to discuss this complaint in more detail, or have any additional questions or comments, please do not hesitate to contact me.
Again, thank you for providing this opportunity to respond, and bringing this member's concerns to our addition.
Customer Reviews Summary