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BBB Accredited Business since

J & G Gunsmithing

Phone: (916) 782-7075 Fax: (916) 772-1932 View Additional Phone Numbers 7680 Barton Rd, Granite Bay, CA 95746


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Description

J & G Gunsmithing offers guns, gunsmithing and sports services. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that J & G Gunsmithing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for J & G Gunsmithing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J & G Gunsmithing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 10, 1994 Business started: 05/09/2001 in CA Business incorporated 05/09/2001 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

ALCOHOL, TOBACCO & FIREARMS (FEDERAL)
801 K St, Sacramento CA 95814
Phone Number: (916) 498-5100
The number is 96801417.

Type of Entity

Corporation

Business Management
Mr. Jerry Pryde, President
Contact Information
Principal: Mr. Jerry Pryde, President
Business Category

Guns & Gunsmiths Sports & Recreation

Alternate Business Names
J & G Gun Smithing, Inc. J and G Gunsmithing

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They can not find Marlin rifle that was left there on consignment,nor could any paperwork be found, was never sent compensation for said item. Help finding two rifles on consignment in your store. Put in 2 weapons on 10/15/2008 when moving overseas, called about a year later to check on them was told that I should have checked weekly as I would have to pick up any sales check, sounded odd? Then I had a change of address faxed it in on 11/17/2009, called again when I came back to US the following year 2010 and was told that the addresses were not updated ? Called again in october 2011 to see if weapons were sold and was told that the 22 standard was there but the marlin 30/30 was not on the self and no paperwork was found! The man ( should have got his name ) told me he would email me about the situation, that did not happen. So Iam back in the us for a while and would like to know if they were sold or what, never received any compensation, I can email you copies of my receipts via my other email. Pls check this out and let me know as I am in and out of the US often. Thanks for your help look forward to hearing from you. ******* ****** ******, also I now have a new address **** N ***** Street ********** ** XXXXX-XXXX 10/10/2013 sent to J and G Gunsmithing

Desired Settlement: Simply want communication on the whereabouts of the rifles and if they can not be located a monetary payment of $100 for the Marlin and $50 for the 22lr semi auto standard as my consignment agreement indicates. Thank you.

Business Response: Initial Business Response
Company states that they were able to locate the paperwork and that the customer had moved a few times and this was a problem for them to locate the information. The company states that they have sent the customer $337.50 which is the amount owed to resolve the complaint.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on J & G Gunsmithing
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)