This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business's BBB file information is being reviewed and/or updated.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||16|
Additional Complaint Information
BBB believes complaints we have received for this business contain a pattern of similar allegations. Complainants generally allege shipping delays, that furniture ordered from the business is broken upon delivery, that the furniture they receive is of poor quality, and that the business is unresponsive to their attempts at communication.
The company has responded to some complaints by giving refunds, shipping the delayed orders, or shipping replacement products.
We wrote to the company on May 24, 2016 and May 31, 2016 requesting that the company provide us with a written explanation describing the reasons for these allegations and the steps, if any, the company planned to take to prevent similar problems in the future. The company responded on June 1, 2016 indicating that they had changed freight carriers last Fall to speed up delivery times and that they utilize Quality Assurance checks at the factory to ensure product quality. The company also explained that they ship over 25,000 orders a year and do not believe that the number of complaints they have received is reflective of the number of successful orders they ship.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: 916-999-2041
The number is 170584.
Type of Entity
Business ManagementMs. Jennifer Hayes, Owner
Furniture - Retail Internet Shopping
Alternate Business NamesDesign Furnishings
Products & Services
This company offers the sale of new furniture online.