BBB Business Review

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This business is not BBB accredited.

Design Furnishings, Inc.

Additional Locations

Phone: (916) 930-6600 View Additional Phone Numbers 3919 Channel Drive, West Sacramento, CA 95691 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 16

Additional Complaint Information

BBB believes complaints we have received for this business contain a pattern of similar allegations. Complainants generally allege shipping delays, that furniture ordered from the business is broken upon delivery, that the furniture they receive is of poor quality, and that the business is unresponsive to their attempts at communication.

The company has responded to some complaints by giving refunds, shipping the delayed orders, or shipping replacement products. 

We wrote to the company on May 24, 2016 and May 31, 2016 requesting that the company provide us with a written explanation describing the reasons for these allegations and the steps, if any, the company planned to take to prevent similar problems in the future. The company responded on June 1, 2016 indicating that they had changed freight carriers last Fall to speed up delivery times and that they utilize Quality Assurance checks at the factory to ensure product quality. The company also explained that they ship over 25,000 orders a year and do not believe that the number of complaints they have received is reflective of the number of successful orders they ship.

Customer Reviews Summary Read customer reviews

1 Customer Review on Design Furnishings, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 05, 2007 Business started: 12/28/2004 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: 916-999-2041
The number is 170584.

Type of Entity

Sole Proprietorship

Business Management
Ms. Jennifer Hayes, Owner
Contact Information
Principal: Ms. Jennifer Hayes, Owner
Business Category

Furniture - Retail Internet Shopping

Alternate Business Names
Design Furnishings
Products & Services

This company offers the sale of new furniture online.

Industry Tips
Put Your Worries to Bed: 7 Tips for Buying Furniture Shopping Online, By Catalog, Mail, or Telephone

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.