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BBB Accredited Business since

Freedom Fence & Construction Company, Inc.

Phone: (916) 444-8262 Fax: (916) 444-0769 600 Sunbeam Ave Ste 4, Sacramento, CA 95811 http://www.freedomfenceco.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Freedom Fence & Construction Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Freedom Fence & Construction Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Freedom Fence & Construction Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 20, 1995 Business started: 06/01/1995 in CA Business incorporated 01/12/1999 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00712928.

Type of Entity

Corporation

Business Management
Mr. Don Zaccaro, President Mr. Zac Zaccaro, Owner Ms. Virginia McCrary, Office Manager
Contact Information
Customer Contact: Ms. Virginia McCrary, Office Manager
Principal: Mr. Don Zaccaro, President
Principal: Mr. Zac Zaccaro, Owner
Business Category

Fence Contractors Gates Fences - Vinyl Contractors - General Gazebos Deck - Repair Deck Builder Contractor - Ornamental Iron

Products & Services

Freedom Fence & Construction Company Inc. offers Redwood, Ornamental Iron, Chain Link Fencing, Decks, Trellis' and Gazebos.

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • 600 Sunbeam Ave Ste 4

    Sacramento, CA 95811

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They did not do the fence as I requested. They are sending me $50.00 to purchase new plants. Then they said the crew would come out to help me plant. Found out it was the same crew that destroyed my plants. I said I did not want to have them in my yard every. I wanted to talk to the General Manager but can't seem to get to him

Desired Settlement: Want either **** ****** the general manager to call or the owner Mr. ****

Business Response:

My understanding was that this was settled. There was an issue of our crew destroying her plants and she asked for $50.00 which we sent her a check for. At no time was I aware she wanted to talk to the general manager as he was well aware of this situation. The owner has been absent from the business for a few years due to health issues and I certainly would have told her that.

Business Response:

I have attached all of the correspondence we have regarding this complaint via emails that transpired.

We feel we have done the best we can to satisfy ****** Today we put a check in the mail for her for $200.00 as per her request. Check #*****

If you need any other information, please feel free to call on me.

 

******** *******

Office Administrator

 

Consumer Response: I am rejecting this response because **** ****** was really rude when he came out to take another set of pictures. I do not know who *** ******* is but yes I did cash a check for 50.00 to replace my plants and a check for 200.00 because I have to find someone to do work since they could not come out until July 18th. That is a was unacceptable. I talked to my backyard neighbor this past weekend. She was not happy because they destroyed one of her rose plants. I am not happy with this company or never will be again. This money is going into my pocket.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Freedom Fence & Construction Company, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)