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This business is not BBB accredited.Additional Locations
Phone: (916) 359-9269 6401 Antelope Rd Ste D, Citrus Heights, CA 95621 View Additional Email Addresses
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Thomas Tech Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 87548.
Type of Entity
Business ManagementMr. Adam Texeira, Owner
Electronic Equipment & Suppliers - Service & Repair Video Games - Service & Repair Computers - Service & Repair
Products & Services
This company offers computer, Iphone, Playstation, XBox, and Wii repair services.
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I had them fix my disk drive in my ps3 about 4 months ago and they told me I had a one year warranty.my disk drive stopped loading a game and other were having problems loading and would show discolored when loading every 2 out of 10 times, which is what happened before when it went out.they repairs cost $90 and I gave him tip he told me I had warranty for one year no question asked as long as warranty sticker wasnt damaged (mine is not damaged).called them and was told it was under warranty still and bring it in and they will fix no charge. I took it in and they put in couple games they loaded like I said it will do it 2 out of 10 times. And then my game I brought he tried and wouldnt load and kept freezing the console. They then refused to honor warrenty or even fix it unless I paid them again.the game that wouldn't load stayed inside the console since got it fixed almost 4 months ago..they told me basicly i would have to pay for them to do same work I paid for which is under warrenty..I have read many reviews and they have had bad disk drives and they are aware of it and other customers complained about theirs going out very shortly after they fixed their consoles..I think BUSINESSES should stand behind their warrenty and make the customer happy.since my ps3 is not playing one game I own I have a broke ps3 .
Desired Settlement: I would like atleast my $90 back so I can go get it fixed somewhere else. I wasted $30 in gas I should ask for that since its in same condition was when first brought them the ps3. .
Business Response: The Playstation 3 console in question seemed to be having trouble loading only a single game. The other games we tried loaded with no problems at all, so the problem is most likely with the game disk itself and not the console. The customer seemed satisfied with this conclusion and left without any mention of wanting further diagnosis, a refund, or compensation of any kind.