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Thomas Tech Repair

Additional Locations

Phone: (916) 359-9269 6401 Antelope Rd Ste D, Citrus Heights, CA 95621 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Thomas Tech Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Thomas Tech Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 25, 2011 Business started: 10/21/2010 Business started locally: 10/21/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 87548.

Type of Entity

Sole Proprietorship

Business Management
Mr. Adam Texeira, Owner
Contact Information
Principal: Mr. Adam Texeira, Owner
Business Category

Electronic Equipment & Suppliers - Service & Repair Video Games - Service & Repair Computers - Service & Repair

Products & Services

This company offers computer, Iphone, Playstation, XBox, and Wii repair services.

Additional Locations


    6401 Antelope Rd Ste D

    Citrus Heights, CA 95621


    9477 Greenback Ln Ste 521

    Folsom, CA 95630


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/22/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: I had them fix my disk drive in my ps3 about 4 months ago and they told me I had a one year disk drive stopped loading a game and other were having problems loading and would show discolored when loading every 2 out of 10 times, which is what happened before when it went out.they repairs cost $90 and I gave him tip he told me I had warranty for one year no question asked as long as warranty sticker wasnt damaged (mine is not damaged).called them and was told it was under warranty still and bring it in and they will fix no charge. I took it in and they put in couple games they loaded like I said it will do it 2 out of 10 times. And then my game I brought he tried and wouldnt load and kept freezing the console. They then refused to honor warrenty or even fix it unless I paid them again.the game that wouldn't load stayed inside the console since got it fixed almost 4 months ago..they told me basicly i would have to pay for them to do same work I paid for which is under warrenty..I have read many reviews and they have had bad disk drives and they are aware of it and other customers complained about theirs going out very shortly after they fixed their consoles..I think BUSINESSES should stand behind their warrenty and make the customer happy.since my ps3 is not playing one game I own I have a broke ps3 .

Desired Settlement: I would like atleast my $90 back so I can go get it fixed somewhere else. I wasted $30 in gas I should ask for that since its in same condition was when first brought them the ps3. .

Business Response: The Playstation 3 console in question seemed to be having trouble loading only a single game. The other games we tried loaded with no problems at all, so the problem is most likely with the game disk itself and not the console. The customer seemed satisfied with this conclusion and left without any mention of wanting further diagnosis,  a refund, or compensation of any kind.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Thomas Tech Repair
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)