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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Martin Dentistry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Martin Dentistry include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Andrew Smith, Office Manager Dr. Dax Martin, Management Dr. Douglas Martin, Owner
Dentist - Dental Implants Dentists
Alternate Business NamesDouglas M. Martin, DDS
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1310 E Swain Rd Ste 2
Stockton, CA 95210 (866) 319-6980 (209) 951-4251 Directions
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Additional Phone Numbers
- (866) 319-6980(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: This is the second time. My wife and I started seeing this Dentist November 2014. First time we were there, he charged us over $300 for things we didn't need and of course, the insurance didn't pay for them. We paid the charges anyways. This November, my wife gone in for a cleaning. The cleaning was covered by insurance but we recived a bill for $174 which the insurance rejected. This extra was called "Peiodontal Prophylaxis". I have no idea what it is. I called and they are closed for two weeks. Thank you,
Desired Settlement: I told them last time to let people know and ask for permistions before doing anything. Maybe you can do a better job of ordering them to do just that. Thank you,
Martin Dentistry wishes to respond to the complaint submitted on 11/29/2015 regarding service issues. We have reviewed the complaint. **** *** and ***** *** reported to our practice for evaluation on 10/30/14. We diagnosed necessary treatment at that time and explained to **** and ***** *** the reason for the treatment. We have signed Treatment Plans for each patient. This Treatment Plan, signed by **** and ***** ***, confirm that they were both shown in wri**** the necessary treatment and the required co payments.
We rendered the recommended care in a timely manner, but there seems to be some confusion on the part of **** and ***** *** as to the reason for their care. It is our policy to explain treatment at the time of diagnosis as well as before rendering care at a later. We cover the risks, benefits and alternatives for any recommended treatment. We require that patients understand and consent to treatment. If after our explanation a patient has any further questions as to the reasoning for care, then patients have a responsibility to delay treatment and ask for more explanation. We are very accommodating and will schedule treatment plan consultations with our Treatment Coordinator, ****** *******, free of charge at any time.
Part of the difficulty seems to be that we did not collect the patients portion at the time of care. Patients may opt to be billed after insurance pays their portion and that is what occurred this this case. As a courtesy to our patients we send all insured patients a copy of the bill we send to the insurance companies, so they can check on status of payments and stay informed because ultimately, if there insurance doesn’t pay for something, it becomes the patient’s responsibility to take care of balance, so we try to keep them in the loop. Most patients call us for information on receipt of this bill and we explain the purpose.
However **** came down to the office upset about bill he received for $174.00. We tried to explain that was the total amount for the procedure being sent to insurance, and this was just to keep him informed and we were wai**** for insurance to pay its portion for the periodontal cleaning. It is clear that there was some confusion about this and despite our efforts to explain our policy, **** *** left very upset.
**** returned to our office to pay his actual his actual copayment for his wife’s periodontal cleaning on 1/5/16 which was $8.50 after the insurance paid their portion. **** didn’t say or inquire into anything he just made his payment and left. Currently the *** family has a 0.00$ balance with our office.
Concerning the claim that **** *** was unable to contact us. Our office never closes for 2 weeks. The office is open 5 days a week,except office hours are . We are closed for the following holidays New Years day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. This year we took 3 extra days off that we were closed for: the day after Thanksgiving, and Christmas Eve, and New Years Eve. However, even when the office is closed we have an after hours answering service and one of the Doctors is always on call to care for patients at any time of the day.
I have attached copies of **** *** and ***** ***’s signed of treatment plans and also full print outs of accounts for both patients lisiting procedure, costs, insurance and patient amounts paid. Hopefully this clears up any confusion and answers and questions regarding these patients.
I am rejecting this response because: The treatment was not rendered at time of service. My wife gone in for a normal cleaning. She only stayed for for 15 minutes. Later, we were send a bill for "deep cleaning" of $174.00. On the bill, it show that if not paid with in 30 days, there would be a 2% added to bill. So, I gone in and tried to reason with them by asking why charge for something not render (I also taped the conversation on my cell phone, there were about 8 people there), They are giving false information. Also, they send me a second bill showing the insurance paid their portion with a balance of $8.50. I had to paid that or will get a 2% increase. My opinion-it looked like insurance fraud. Thank you, **** ***
Customer Reviews Summary