BBB Business Review

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This business is not BBB accredited.

Spectrum Cosmetics

Phone: (916) 241-3223   http://www.sp3ctrum.com ! There is an alert on Spectrum Cosmetics !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Spectrum Cosmetics include:

  • 14 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Spectrum Cosmetics include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 14

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning undelivered merchandise despite receiving a shipping tracking number. Some customers indicate that USPS never received the shipment as reported by the company. Consumers also assert that when they inquire about undelivered products, the company does not address their concerns.

The company responds by referring to its terms and conditions, offering to re-ship, or provide credits for future purchases.  

We wrote the business on September 05, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Spectrum Cosmetics
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 21, 2011 Business started: 07/01/2009 in CA Business started locally: 07/01/2009
Type of Entity

Sole Proprietorship

Business Management
Ms. Amber Rose McDowell, Owner Customer Service
Contact Information
Principal: Ms. Amber Rose McDowell, Owner
Business Category

Cosmetic Sales by Internet Mail Order & Catalog Shopping Internet Shopping

Alternate Business Names
The Big Pink Box
Products & Services

This company offers online cosmetic sales services.

Industry Tips
Shopping Online, By Catalog, Mail, or Telephone
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.