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BBB Accredited Business since

Wilson Construction

Phone: (866) 706-7171 Fax: (916) 456-7177 View Additional Phone Numbers 8231 Alpine Ave Ste 6, Sacramento, CA 95826 http://www.wilsonconstruction.net


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Description

Wilson Construction offers general construction contracting services specializing in the repair and remodeling of mobile homes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wilson Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Wilson Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilson Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 24, 2008 Business started: 07/01/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 899366.

Type of Entity

Sole Proprietorship

Business Management
Mr. Steven Wilson, Owner
Contact Information
Principal: Mr. Steven Wilson, Owner
Business Category

Contractors - General Patio, Porch & Deck Enclosures Wheel Chair Lifts & Ramps Awnings & Canopies Siding Materials Carports

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • 8231 Alpine Ave Ste 6

    Sacramento, CA 95826 (916) 456-7171 (916) 468-8921 (866) 706-7171

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband and I contracted Wilson Construction to level our mobile home, remove a cooling unit from the roof, install a sky light and to seal our roof where needed. Upon completion we explained to the men that were here that we were not happy with the leveling job that was done. We explained to them that we wanted to speak with the person that signed our contract and have him come by to see what we were talking about. ***** called us and would not even come by to look at why we were not happy with the work. ***** said he was sure that it was level and that was the end of it. We were told up front that it would probably not be perfect, however we can see by the use of a level how far off it is and he would not even show us the courtesy of coming by to speak to us regarding our concerns.

Desired Settlement: We believe that our mobile home is not level and therefore would like a refund of the $750.00 plus tax that it cost us for the service.

Business Response: The ******'s mobile home is 100% level... The leveling is done off of the I-beams under the home that support the home. When Mr. ****** had concerns about the leveling Jason offered to have the crew come back that very moment to his mobile home and show him exactly that it was level. He refused that very offer he is now asking for !?... as for the customers use of a level in their home as a basis of concern, one can't use a carpenter's level inside the home to gauge the level of a 50'+ span. A professional water level is used outside the home based on the I-beams. The service was performed and there will be no refund in any amount for any reason.. As a courtesy we would be willing to re-check the level and show the customer, we could do so in approximately 6 weeks.

Consumer Response: My husband told the workers it wasn't level and they said it was.  He REPEATEDLY told them it wasn't level.  He told them to have ***** come by so he could show him his concerns.  ***** REFUSED and sent the workers back to get his check for the sleezy, shoddy work.  People have used levels for hundreds of years and now they aren't relevent?  If the frame is so perfectly level, how come the windows, walls and doors are not?  I guess ***** has a new law of physics he applies.  Even my plumb bob says it is NOT level.

KEEP your money *****, but I get to tell my story about Wilson Construction and ***** and the truth is what it is and you can't find one legitimate contractor to dispute my claim.  Sad part is I need a new contractor to build my room and level my home.

****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Wilson Construction
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)