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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for J P Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on J P Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 16, 2011 Business started: 08/18/1988 Business started locally: 08/18/1988
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 538614.

Type of Entity

Sole Proprietorship

Business Management
Mr. Jeffrey Pohl, Owner
Contact Information
Principal: Mr. Jeffrey Pohl, Owner
Business Category

Contractors - General Floors - Hardwood Kitchen & Bath - Design & Remodeling Concrete Contractors

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Customer Review Rating plus BBB Rating Summary

J P Construction has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    Roseville, CA 95661


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/27/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Incomplete product and improper installation of stairwell railing. The stairwell commissioned from JP Construction was not completed: the welding of one section is 1/2 inch too short, parts were left unpainted, the wood handrail was not smooth, and metal splinters were not removed. The new railing does not completely match the old railing (which this same company built and installed years previously). The installation of the stairwell was not completed or installed to the minimum standards (which was promised): bolts were not drilled into the floor for security of the railing (0/4 bolts were installed; zero of four). Only 2 screws were used to secure the entire 9-1/2 foot railing. Of the two screws used for support, the lower support section is 1/2 inch too short, so there is a gap between the railing and the wall where the screw fits in. I have been calling and leaving voice mail messages JP Construction almost daily (mon-fri) for two weeks. I have never had a return call. The one time someone answered the phone, they promised to send someone out to "check it out sometime today or tomorrow." No one ever showed. I have not been able to get a hold of anyone there since, nor have they ever returned my calls or messages.

Desired Settlement: I want the railing to be finished and to be properly installed. For $1190.00, I expect a professional job. If JP Construction refuses to complete this job, then I want my money back.

Business Response: Business' Initial Response
I did not do the work for this ****** ********. I built and installed a handrailing for and ***** ********* I was hired by her. She was happy with it and approved it and paid me. ***** only wanted 2 bolts in it so that she could remove it when they moved and then they would reinstall it and bolt it properly when they left. If they failed to install it properly after they removed it I had no control over that. There was not any gap either when we installed it. As I said Her and her husband were happy with it and they are the ones that hired me for the work.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) JP Construction is refusing to be honorable in this arrangement. I do not accept their answer, but it is obvious they will change the story and lie to avoid having to complete the job. This BBB complaint should be closed with the understanding that the customer is unsatisfied with JP Construction's performance and response.

Business' Final Response
I do not know what ****** and *****'s agreement was. I only know that I was hired by ***** and that her and her husband specificaly told me they did not want it installed! They only wanted it wanted it attached at the top wall connection because they did not want any holes put in the floor or walls if they could avoid it. I requested they put at least 2 in it. They wanted it so it could be removed when they moved. So that is what we did. If ****** and her had other aggrements that was between them. I did not see who the check was from nor did it matter because she was resposible for payment because she is the one I contracted with. When ****** called me I did not give him any information about cost because that was between ***** and I. If she wanted to discuss it with somebody else that is her choice. I do not. Again This was an aggrement between ***** and I. I built it and installed per her specifications. I had not even heard of ****** until a few weeks after she had contracted me and I had started building the railing. He needs to take this matter up with Her and her husband.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on J P Construction
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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