This business is not BBB accredited.
Capitol City Contractors
Phone: (916) 285-5343 3429 Freedom Park Dr. #7, North Highlands, CA 95660 View Additional Email Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
THIS LOCATION IS NOT BBB ACCREDITED
3429 Freedom Park Dr. #7
North Highlands, CA 95660 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
William Huffman, owner of Capitol City Contractors, was arrested on January 7, 2016 on nine felony counts of workers' compensation insurance fraud and tax evasion totaling $187,707 in losses.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted this company back in November 2014 to have them come out to a new store location we were opening. The items that they had to repair for us were simple things, paint, bathroom remodel, countertops for our repairs, a seperation wall and a utility sink. All these items were put in and we opened for business. Soon after that we noticed that the water pressure was low in the bathroom. We contacted our landlord to see if this was an issue that they could resolve. The landlords maintenance person came out and stated that this was a CONSTRUCTION issue and the plumbing that was put in (utitlity sink) and the cheap sink placed in the bathroom was the cause of this issue. We also had a water pressure issue which we thought was something internal, however the landlords maintence department has let us know that this is due to poor plumbing and bad materials (sinks, etc.) used by the contractor. Shortly after we discovered this we contacted Capitol City Contracors and advised that we had this issue and also discovered that the utility sink (which we haden't even used) was clogged. The sink in the bathroom and utility sink had connections as far as plumming goes. The water would flow between the two sinks and cause the drain to back up. Capitol City Contractors not only FAILED to answer texts and phone calls, but they didn't show up to TWO scheduled appointments to just look at this issue. After the third attempt they sent out an employee who also couldn't figure out what was going on and made a call to the owner (Bill Huffman) and Bill told him to just leave and not do anything. We ended up calling a plumber who came out and used a snake to unclog the drain. He told us that there was paint or caucking poored down the utility sink drain which caused the issue which was now 15 feet deep. So after all the attempts to have Capitol City Contractors resolve an issue that they caused we ended up paying the plumber to fix this issue. We are still left with a cheap sink.
Desired Settlement: We would like to have a refund for the plumber we called to unclog our sink. Also we would like to have our money back for the two sinks and all the plumbing placed in our store by capitol city contractors.
The estimate provided by complainant is dated 10/28/14, the estimate was approved by the owner (which provides the item details and sku # of the utility sink & faucets, so that the owner would know what items were selected and at that time could request changes if wanted.) the work was completed and invoiced on 11/19/14 and paid see the copies of checks provided by complainant.
I am rejecting this response because: