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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Clarke & Rush Mechanical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||20|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 608005.
Type of Entity
Business ManagementMr. Patrick Rush, Officer
Contractor - Insulation Plumbers Plumbers - Commercial Plumbing - Contractor Windows - Installation & Service Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Contractors - Sheet Metal Windows Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Solar Energy System Design & Installation Air Conditioning Contractors & Systems
Alternate Business NamesBerkan & Clark Heating & Air Clarke & Rush Insulation & Windows Clarke & Rush Mechanical Inc Dial One Metro Energy Isulation & Windows
Products & Services
Clarke & Rush Mechanical specializes in repair and maintenance on plumbing, ventilating and any air conditioning or heating units for residential and commercial consumers.
Industry TipsDrain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4411 Auburn Blvd
Sacramento, CA 95841 (916) 609-2665 Directions
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Additional Phone Numbers
- (916) 609-2627 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I had Clarke & Rush come to my home to do a solar estimate. On the website, and via a chat online with a Clarke & Rush Representative, I was told that "just for having" the company come do an estimate, I would receive a $125.00 **** gift card. The Company has refused to honor that advertisement and is now telling me that I would only receive the gift card if I purchase a solar system. I believe that this is false advertising and very dishonest.
Desired Settlement: I would like Clarke and Rush to honor their advertisement and send me the $125.00 gift card.
Just spoke with ******** and let her know that this was a miscommunication by one of our former employees and sincerely apologized for any inconvenience... We by all means honor the advertisement of the $125 **** Gift Cards for a Solar Estimate on a qualified home. We have ordered her $125 **** gift card today and she will be receiving it with the week.
Read Complaint Details
Complaint: I bought an air conditioner and furnace from Clarke and Rush in August of 2012 at my rental property (* ***** ******* *** ********* *** *****) it's having problems. The company charged me an 89 dollar diagnostic fee and now want 369 dollars to put s dye in the system. This seems outrageous because it's only a 3 year old system. I got a 2nd opinion from another company and they said that I shouldn't have to be charged anything.
Desired Settlement: Repaired without a service fee.
We talked with customer and informed her of the charges associated with the leak search & that her manufacturer warranty does not cover these charges. We told her that if the leak was due to Clarke & Rush’s installation and not due to a manufacturer part, we would repair the leak at no charge & refund the dye leak search.
Read Complaint Details
Complaint: I purchased a new HVAC split system from Clarke-Rush on May 11, 2015 and installed on May 15, 2015. All parts and labor were paid paid for COD per the contract of $4,575. At first the system seemed to work just fine. On June 26th the system seemed to stop working with NO air flow from the AC system. Although the compressor was working fine there was no air =flow from the registers on Friday night it stopped working. We called and set an tech appointment for Monday. The earliest date and time was Monday 5-7 pm? All of a sudden the system started working on Monday in the am. We waited to see what would happen. The tech showed up and said the compressor was impacted with debri from mowing my lawn, and restricted flow from the air filter (replaced with the new system) I followed his instructions and hosed off the compressor coils and replaced the filter. It stopped working that night around 9:00 pm/ We let it go for a few days then called back to set up a new appointment. This time the same tech came out and said we had miss-programmed our **** thermostat. Next we waited to see if the system would correct itself. It did not. I called again to complain and the same tech came out and was very rude saying (we are idiots) and programmed the system for 80 degrees. At that moment he was right and I went back to reprogram the Nest going line by line to change the settings. After I did that it still did not work so I looked at all the You tube videos for this issue.NONE addressed our issued so I called the support line. After hours we realized we needed to check by replacing the NEST unit with the original. We did again, after hours of reconnecting the ********* thermostat to the original specs. So now it should work. It does NOT work. We are having an independent inspector come out to evaluate our system as certified by NEST.Your advised that after two chances to resolve this we will file a consumer complaint with the Department of Consumer affairs. We will hire an outside company to make the rep
Desired Settlement: NONE
We have been in contact with the customer and have resolved the complaint.
Problems with Product/Service
Read Complaint Details
Complaint: Company was hired to repair heating unit. Sent technicians who installed inferior after-market parts not meeting requirements for unit, without consulting customer about choice of proper quality parts. Technicians installed materials improperly, causing further unit failure, and then attempted to get customer to purchase replacement unit as solution. Customer hired independent technician who identified inadequate work and materials from Clarke and ****, that left unit in a defective condition, and led to failure of heating unit.
Desired Settlement: That company remedy damage it has caused to unit. That is, Clarke and **** should provide competent, experienced and honest technician who will replace relevant parts in unit with appropriate manufacturer-quality materials, in proper locations, and in proper configurations. Clarke and **** should further pay for verification that work was completed properly, by independent technician.
Business Response: We are in communication with this customer. We should have this issue resolved within the next few days.
Consumer Response: Clarke & **** sent a mechanic back to my house to correct improper work done on my heating unit, and that I subsequently had an outside mechanic verify that Clarke & **** used appropriate parts in this last repair. Clarke & **** also sent me a $100 check, after I asked that they pay for the verification by the outside mechanic. I am done dealing with Clarke & **** at this point. I would add, however, that Clarke & **** has never explained to me why they did the work improperly in the first place, or why they initially used secondhand parts without telling me. Nor did they have anything to say about my supposition that they had left the unit in a condition that would cause it to repeatedly fail, intending to get me to purchase a new unit. After I filed my complaint with the BBB, Mr. **** did call me to say that he apologized, without specifying what particular actions he referred to. He very much wanted to get me to put an end to the complaint process with the BBB. As I said, Clarke & **** has taken the steps I asked them to take to remedy my situation, after I filed my complaint filed with you. I do believe, however, that consumers should be extremely wary of this company. Thank you for your help.
Customer Reviews Summary