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Business ProfileforClarke & Rush Mechanical
Heating and Air Conditioning
At-a-glance
Overview
Since 1963, Clarke & Rush has been helping home and business owners across Northern California save money and live comfortably. We are a full-service contractor, fully licensed, bonded and insured, and EPA certified in the State of California. We provide residential and commercial heating & air conditioning service and replacement and specialize in designing, engineering, and installing high-efficiency comfort systems, Custom Dual-Pane Windows, Patio Doors, Water Heaters, Gutters, Solar, Plumbing and Home Performance.
Our drug-free, background checked technicians are factory certified experts in their field, qualified to troubleshoot, repair, and maintain all makes and models of heating and air conditioning equipment. We place great emphasis on continuing education and training for all our employees. From the professionalism of our comfort consultants and the innovation of our dedicated installers to our factory-certified technicians and experienced plumbers to our customer service representative, we are committed to exceeding your expectations and delivering the best service. We take our responsibility very seriously when you place your trust in us. For 55 years, our customers have counted on us to keep summers cool and winters toasty, and we will continue to provide the same great service for many years to come.
Our drug-free, background checked technicians are factory certified experts in their field, qualified to troubleshoot, repair, and maintain all makes and models of heating and air conditioning equipment. We place great emphasis on continuing education and training for all our employees. From the professionalism of our comfort consultants and the innovation of our dedicated installers to our factory-certified technicians and experienced plumbers to our customer service representative, we are committed to exceeding your expectations and delivering the best service. We take our responsibility very seriously when you place your trust in us. For 55 years, our customers have counted on us to keep summers cool and winters toasty, and we will continue to provide the same great service for many years to come.
Products & Services
Business Details
- Location of This Business
- 4411 Auburn Blvd, Sacramento, CA 95841-4108
- BBB File Opened:
- 1/31/1990
- Years in Business:
- 61
- Business Started:
- 1/1/1963
- Business Started Locally:
- 1/1/1963
- Business Incorporated:
- 11/6/1990
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 60
- Alternate Business Name
- Clarke & Rush Mechanical Inc
- Clarke & Rush Windows, Plumbing, Heating & AIr
- Berkan & Clark Heating & Air
- Business Management
- Mr. Patrick Rush, Officer
- Ms. Terry Miller
- Contact Information
Principal
- Mr. Patrick Rush, Officer
Customer Contact
- Mr. Patrick Rush, Officer
- Additional Contact Information
Fax Numbers
- (916) 609-2627Other Fax
- (916) 609-2627
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2022, I requested Clarke & Rush Mechanical to delete my data (PII), under the **** law for CA residents. We are using the address they have listed in their system where they are still mailing things to us. This request was made to *************** and ***/Operations Manager. We had a very bad experience with this company and the way we were treated when we spoke up about this. Rod in particular was very disparaging toward me and as a bi-racial family, we felt very targeted. The last it was left was the company said they would comply with the **** request and delete the data. However, today several text messages were received by *** the owner of ***************************** trying to get us to do business with them again. I called the company and spoke with a new CSR who said she was only there two weeks but did dig deeper and tell me all my data was still very much in the system, and that it was just "flagged" as "do not contact". The business clearly did not do what they are required to under the **** law nor what they agreed to with the 2022 BBB complaint resolution they agreed to, which was to fully delete from the system. After a very long hold, I finally got passed to a very rude unprofessional "supervisor" who was rambling because she apparently is not aware of the company's retention policy for certain data. She mocked me saying "all the "men" are out of the office". Because I had shared with her my experience dealing with *** and *** two years ago. Rather than saying she would look into this and get it resolved, she went silent and then hung up on us. My husband tried to call back several times but they would just pick up and then hang up. We feel very harassed by this and do not understand why they will not just fully delete the data and leave us alone. We have had zero contact with this company for two years since the BBB complaint resolution they agreed to. Until today when we were texted several times by the owner.
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jane V
2 stars
11/07/2023
OVERALL (For Windows): 2/5 Window quality: 5/5 Installation: 0/5 Point: Windows are effective, installation was rough, results arent pretty. In hindsight, I should have gone with Cal Energy.CASUALTIES OF INSTALLATION: In the installation process, they knocked a glass hummingbird feeder down (it shattered and they didnt replace), tracked black caulk through the house on white porcelain tile (which my husband had to manually clean with rubbing alcohol), left fingerprints on 5 of 22 windows, left divot in dry wall, and installed too short trim on the patio door, which they tried to fix by cutting additional trim to shim it.In terms of aesthetics, the trim they installed to cover the now comically massive window frames is also massive. So much so, it now looks amateurish when you look at the front of the house. Also, I went dual color (bronze on outside, white inside), and the cheap white latches on the windows clearly show through.PROS: The windows are good quality, they are sealed properly, the project was done on time and ************************************* had quoted us for replacement not new construction. I emphasize this because we lost 297 sq ft of glass space because they installed into the old frames, which extended 1 into the window space all around. This is partly a miscommunication error as the vendor had asked which one I wanted, and in my ignorance I said I wanted to fully replace the windows. I had asked what new construction was, and he had said it is way more expensive, we have to fully remove everything down to studs and made it sound very prohibitive. Lastly, they failed the home inspection the first time due to lack of tempered glass & providing documentation, which as this is their bread and butter, should have known better.
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