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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that VDI meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for VDI include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00677226.
Type of Entity
Business ManagementMr. Stephen Kuhlke, President
Construction & Remodeling Services Coatings - Protective Doors Vinyl Repair Windows Patio Cover Siding Contractors
Products & Services
Vinyl Designs specializes in the installation of replacement windows, siding, patio covers, and exterior doors.
Industry TipsHiring a Contractor in California: Essential Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5433 Stationers Way
Sacramento, CA 95842 (800) 553-6707 (916) 574-2288 (800) 654-2208 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (800) 553-6707(Phone)
- (800) 654-2208(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I was solicited by this company on the phone to come give me an estimate for painting the exterior of my home. When I told him I was interested, he began asking questions as to whether I was the sole owner of the home, was I married and, if I was, they needed my husband home for the estimate. When I asked why, he said that it was required to maintain their triple A rating with the BBB. The solicitor kept pressing me even when I told him this was getting a bit more than uncomfortable with the conversation He couldn't give me a good reason why my spouse needed to be on the premises, they just had to know that he was home. While my house is alarmed and I have 2 big dogs at home, it leaves me a bit unnerved that these people badgered me the way they did. When asked where they got my name and phone number, they said from the Haynes Directory from City Hall. I found no such listing on the Internet. This company also has bad ratings on Google and Yelp. I resented how this call was handled on their end and what I felt was inappropriate probing as to when my husband was home, though he didn't need to be present. He did not respect that I am on the government's Do Not Call List.
Desired Settlement: This company should respect the do not call list and learn to take NO for an answer. They need to never call me again.
We are very sorry that this customer felt threatened of uncomfortable because of the questions asked by my Solicitor. This is of course not our intent. We have found it to be the rule that all property owners should be fully aware of all the option on any home improvement to make an informed decision and we also feel it is our responsibility to make sure that happens properly. Due to this fact, we request that all property owners be present for all appointments when possible. We do not charge for our initial informational visit because our product line, including some of our paint and coating lines have many options. Therefore, VDI never sends out a Professional Representative to a customers home without an appointment. We do everything possible to conform to our customer's schedules including working evenings and weekends. We have been conducting this process for over 30 years and found it to be the best for all parties concerned. We understand that this is not always possible for all homeowners, so if a homeowner cannot or is unwilling to conform to this policy, we respectfully invite them to meet us at our show room to pick up any and all the information they may need.
Customer Reviews Summary