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Phone: (916) 851-9745 Fax: (916) 851-9465 11367 Trade Center Dr Ste 130, Rancho Cordova, CA 95742
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Problems with Product/Service
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Complaint: 1. All refacing is glued with a spray adhesive-molding they place is very flimsy and glued as well and not stable. Looks good on the outside but it is done with cheap material. Make sure you are certain that you would rather not actually stain the cabinets because putting this adhesive ruins the foundation underneath for the chances of that as they place these thin laminate sheets over your real wood cabinets. And although they say there is a 5 yr warranty-it is very difficult to get someone out there to repair things. I just had my work done and notice some issues, but no one calls me back to fix the issues. The cost for the products they are using is inflated and the owner doesn't seem to be fair when an adjustment should be made financially. 2. They will not give you an itemized list of the costs-They clump the cost like "Kitchen-$15K" or "Bathroom-$5K" or "all counters for Kitchen-$8K". But they do not tell you what the cost of all the new doors are, all the material, the plumbing separately, the labor. Which us as consumers have a right to know and negotiate and do our leg work. You find out about this after you ignorantly sign your house away in their unfair contract considering they do not give you details needed. 3. They tell you that all employees are employed by GT and not subcontractors-but the plumbers are subcontracted and I had an unlicensed person do my work unknowingly which is not what I agreed too. I found out that they charged me about $1400 for about 2 hours of plumbing which was only to instal 3 kitchen sinks which I paid for the hardware and no materials were needed, and 1 kitchen sink which I supplied the garbage disposal and the plumber does not supply the sink. So basically it is just for installation of them and no parts. Over inflated price that the owner is pocketing. Plumbers average between $100 to $150 per hour so I would suggest you get your own if your going to work with this company. 4. Counter top had a mismatched piece-no refund or replacement
Desired Settlement: 1. I either want a refund on the cost of my Bathroom counter because it has a green piece of glass and it was supposed to all be Chiaro Ambra as chosen and I am not 100% satisfied with the result.2. Kitchen cabinet wood base on upper cabinet coming apart-needs repair 3. Water damage in hallway cabinet 4. Refund on Sinks-$700 as they were to be free and included per promotion and sales rep initial quote and it is written on his document he provided me. 5. Plumbing cost refund-pls have me explain
Business Response: I'm faxing to your attention, since they cannot be attached to your online form, SOME of the correspondence exchanged with this customer. A few days before her installation she called to see if there was some way to change her order to reduce the cost by approximately $3500. Since her countertops and cabinets were completed and ready to be installed by this time, it was too late to make substantive changes. The subsequent series of complaints were all designed to reduce her investment by that amount. Her complaints are without merit and have all been repeatedly addressed. She requested a warranty visit on 9/17, to which I responded personally on 9/17; since she was unable to meet us for any of the earlier dates we offered, she is scheduled for a warranty visit next Monday, 10/20.
Consumer Response: I am rejecting this response because: It seems that there is no comprimising with the owner. And ultimately they state that they guarantee 100% satisfaction and the reality is that I am not 100% satified. They did not give me the details of prices as they said they would prior to me signing the ridiculous contract and that is not right. I would have never aggreed to the costs had I had known prior to the start of the renovation if they had detailed it as I requested long before they started the renovation. They are misleading people and not upfront and that is not a good business and that is why they have no one that will stand by their side as far as references as I had mentioned in prior messages. This will be going to Contractor License board now.