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BBB Accredited Business sinceAdditional Locations
Phone: (916) 580-4080 6500 Fairway Dr, Rocklin, CA 95677
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Spartan Concrete Coatings, Inc. offers concrete services.
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A BBB Accredited Business since
BBB has determined that Spartan Concrete Coatings, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Spartan Concrete Coatings, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 965733.
Type of Entity
Business ManagementMr. George J. Spillmann, President
Alternate Business NamesRGS Construction Development
Industry TipsHiring a Contractor in California: Essential Tips
6500 Fairway Dr
Rocklin, CA 95677 Directions
PO Box 712
Roseville, CA 95661 (916) 580-4080
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: ****** ********* Owner of Spartan Concrete Coatings failed to start/complete agreed job to build an Outdoor Kitchen. ****** *********, owner of Concrete Coatings met with me in I believe in early June of 2013 to have an outdoor kitchen built. Mr. ********* did some work for me the year prior and was very pleased with his company. However, this time around, Mr. ********* asked for a payment of $6905.27 for appliances being installed into the outdoor kitchen. A check was issued to him on July 19th, 2013 for the amount of $6905.27 and was cashed. Weeks went by until I contacted Mr. *********. Mr. ********* advised me some of the appliances were on back order and the company didn't want to send them until they had all the appliances. Again, weeks went by without hearing anything from Mr. *********. I contacted him and he assured me the appliances will be arriving soon. Now we are into early September and again I'm the one contacting Mr. *********. At this time after being told still no appliances, I requested to back out of our agreement and requested a refund for the appliances. Mr. ********* asked me to let him make things right. He apologized and again assured me the appliances would be in soon and would get started on the outdoor kitchen within a few days. A few days passed. I attempted to contact Mr. ********* and have not heard from him since. I've made many attempts to contact him by phone and emails with no return calls or replies to emails.
Desired Settlement: Requesting a refund of $6905.27 for no labor or materials ever delivered to my residence **** ********* **** in ********** CA
Initial Business Response
Attached is a copy of the invoice given to me when the appliances were ordered. There was never a contract generated for the job.
**** contacted me on June 7, 2013 to discuss a design and build a custom outdoor kitchen. The scope proposed included custom masonry, concrete countertop, stain & seal, epoxy protective coat, stucco, lathe and color coat, sub contractor for electrical and for plumbing the gas and water.
I'm very dissatisfied with Mr. *********** response dated November 20, 2013.
I am very disappointed with this response and maneuvering of facts. This is a section of the signed, acknowledged, and executed contract with **** ****:
I will provide a refund in the amount of $6905.00 to **** **** for the return of his deposit for the appliances that were ordered on his behalf, however never delivered by the supplier.
I am rejecting this response because: Mr. ********* did not provide the date of the litigation or proof of pending litigation. I can't take the risk of this process dragging out to where my time restraints are exhausted to submit my own litigation against Mr. *********. If Mr. ********* was to provide the dates and note if the ruling is against him, he will still refund the money, I would except his response provide the litigation date is before May 1st. Personally, I feel my business was with Mr. ********* not the Appliance Supplier. Therefore, I should not have to wait for a ruling regarding his dealing with the appliance supplier.
Thank you again Jennifer for your assistance.
Business Response: The litigation date is not set yet as the courts are severely backlogged. This does not mean that I am waiting for the court date to settle this matter with **** ****. I want to avoid all legal matters with **** as it turns to be extremely lengthy and costly. I want to settle this matter with **** before any litigation starts or exists. The purpose of the previous email is that I was disclosing what the details of what I am doing in this matter with regards to reclaiming what I spent on ****'s behalf with the supplier. I will refund to **** his deposit and chase my legal tracking with the supplier. As it turns out there are more filings against this supplier with similar dealings.