This business is not BBB accredited.

Double O.O. Construction

Phone: (916) 991-0475   http://www.doubleoo.net


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Double O.O. Construction include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Double O.O. Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Double O.O. Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 05, 2003 Business started: 11/23/1999 Business started locally: 11/23/1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00771844.

Type of Entity

Sole Proprietorship

Business Management
Mr. Oscar Olivares, Owner
Contact Information
Principal: Mr. Oscar Olivares, Owner
Business Category

Concrete Contractors Foundation Repair & House Leveling Home Builders Home Improvements - Additions Patio & Deck Builders Bathroom Remodeling Remodeling Services Cabinets Countertops Fence Contractors Contractors - Retaining Wall Landscape Contractors Kitchen Remodeling

Products & Services

Double O.O. Construction specializes in Home Building, Foundation Repair, Home Remodeling and Additions, Electrical & Lighting, Driveways & Walkways, Fences, and Landscaping.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    Rio Linda, CA 95673

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/10/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Double OO installed a concrete patio that is flaking apart after 3 years. We had a 900 square foot patio installed, plus some other work, back in Sept/Oct of 09. The total ****** was $5465. This winter, the surface of the patio began flaking off in many places. It's now ugly to the point of emberassing, and **** the feet. We made ******, owner of Double OO, aware of our complaint and he proposed a cosmetic resurfacing... to the tune of $3500. The internet research I've done, and the other contractors who came and looked at it, all point to an improper mix in the cement. For him to try and profit from a mistake by him and his crew is wrong.

Desired Settlement: They can rip and replace, do the cosmetic resurfacing for free, or refund us. And if none of that happens, have the BBB remove their endorsement of his business.

Business Response: Business' Initial Response
At Double OO Construction we install 3 1/2 to 4 inches thick of concrete, 5 sack per yard, 3000 psi with rebar #3 and road base rock, compacted. Our warranty is good for one year, during which we are always open to addressing to our customers' concerns. Unfortunately, any unforeseeable conditions caused by weather to Mr. ******'s patio occurred beyond the protection of our warranty, which has since then expired. Mr. ****** is welcome to contact us with any questions. With best regards, ******

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) Blaming the weather is a lie, and he knows it. This isn't weathering, this is poor workmanship. Giving out a 1 year warranty assures he'll never have to back up a warranty, that is all. At best, him and his crew messed up and the patio is flaking apart as a result. At worst, this is done intentionally so they can come back 3 years later and offer $3500 "solutions". I would love for someone with knowledge of cement to come inspect his work, tell me he did everything right.