This business is not BBB accredited.
View Additional Phone Numbers 4801 Orange Grove Ave Unit 6, Sacramento, CA 95841
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LoTN LLC is an online computer and electronics store.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for LoTN LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Best, Owner
Computers - Supplies & Parts
Refund and Exchange PolicyWe offer a 14 day money back for un opened returns which may include 15% restock fee. 30 day DOA exchange and full manufacturer warranties.
Service AreaUnited States
Products & Services
We sell most of your major hardware brands including Lenovo/Asus/HP/MSI/Intel/AMD
THIS LOCATION IS NOT BBB ACCREDITED
4801 Orange Grove Ave
Sacramento, CA 95841 Directions
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Additional Phone Numbers
- (916) 905-2057(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Wrong part wouldn't fit dash. Like a refund
Desired Settlement: Like to return part. For money back
This person called my personal cell phone repeatedly early in the morning and I advised him to submit return request with the issue to the website. Customer has not submitted any return request on the website. I will need details of what was received like model/serial # and picture of item since he is stating the wrong item was received and I will handle the return myself. Please include order * ********* with any future communication.
Read Complaint Details
Complaint: I found an item on amazon.com at a great discount! I wasted no time and bought some units because I wanted for me and some friends for gifting. My cousin liked the price and immediately bought also. the store canceled the purchase and claimed he had no stock, and after that it was an error. First order Order # ******************* (Placed on Thursday, September 12, 2013) 10 x Pill Beats by Dr. Dre Wireless Bluetooth Speaker (Red) $ 1.20 (each) Sold by LoTN LLC Item Subtotal: $ 12.00 Shipping & Handling: $ 39.24 Total Before Tax: $ 51.24 Order Total: $ 51.24 Second order Order # 002-7305847-1710643(Placed on Thursday, September 12, 2013) 20 x Pill Beats by Dr. Dre Wireless Bluetooth Speaker (Red) $ 1.20 (each) Sold by LoTN LLC Item Subtotal: $ 24.00 Shipping & Handling: $ 70.49 Total Before Tax: $ 94.49 Order Total: $ 94.49 Response of amazon: Order Details Order #XXX-XXXXXXX-XXXXXXX Placed on Thursday, September 12, 2013 10x Beats by Dr. Dre Pill Wireless Bluetooth Speaker (Red) Sold by LoTN LLC Cancel Reason: Out of Stock Order Details Order #XXX-XXXXXXX-XXXXXXX Placed on Thursday, September 12, 2013 20x Beats by Dr. Dre Pill Wireless Bluetooth Speaker (Red) Sold by LoTN LLC Cancel Reason: Out of Stock First Response from seller: These orders are errors because of distributor putting error price into many sellers feed including mine. You will not be charged My response to seller: Dear **** **** (LoTN LLC CEO's), I've just already receive your cancelation email and is with regret that I Unfortunately can't accept your apologies claiming about error price. I am an assiduous Amazon customer and all process was 100% under law by Order: XXX-XXXXXXX-XXXXXXX and Order #XXX-XXXXXXX-XXXXXXX. I'm in touch with my lawyer in case a sue process it's necessary. I suggest We negociate a best way to solve this issue like delivery at least 4 units of "Beats by Dr. Dre Pill Wireless Bluetooth Speaker (Red)" by the advertised price. You've one commercial day to think about before I notice formally Amazon.com on http://www.amazon.com/gp/help/reports/contact-us I hope to solve this issue asap. Best Regards, Second Response From seller Advertised price is 199.99. That was an error. There is no law requiring Internet sites to honor error. You know for a fact and knew for a fact that it was an obvious error when you made the order. 0 will be shipped at that price and you were charged for 0 Third response From seller You can have the cat5 cable end pieces that were linked to the product if you like Sent from my iPhone
Desired Settlement: I realized it was a mistake, but as I am charged by the company and with this value locked in my credit card until now, I asked some units were shipped before the denial of the company, and the fact that you have been charged! I hope I have fulfilled my orders!
Initial Business Response