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BBB Accredited Business since

Tech 2 U

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Phone: (888) 931-0942 View Additional Phone Numbers 1590 Howe Ave, Sacramento, CA 95825

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tech 2 U meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tech 2 U include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Tech 2 U
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 04, 2006 Business started: 09/21/2002 in CA Business incorporated 04/28/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 87516.

Type of Entity


Business Management
Mr. Ian Reeder, Operations Manager Mr. Todd Fiore, President Mr. Danny Hinkle, Custom Service Manager
Contact Information
Principal: Mr. Ian Reeder, Operations Manager
Business Category

Computers - Service & Repair

Alternate Business Names
Tech Service 2 U Inc.
Products & Services

Tech 2 U specializes in all forms of computer repair.

Customer Review Rating plus BBB Rating Summary

Tech 2 U has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/18/2016 Problems with Product/Service
9/1/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I brought my MacBook Pro into Tech2U for a repair on July 21st, 2015.The computer had a broken LED screen and a small dent near the apple symbol on the back of the screen cover. The screen still worked, showing a partial picture and nothing else was disturbed. It had never been dropped, only bumped hard enough by the corner of a door that it dented and broke the LED from behind. Thankfully I was still able to hook it up to an external monitor up until I had saved just enough to get it repaired. I had two different people assisting me, both assuring me it was a simple repair they would just need to order the part but they would have it finished for me in two to three days. So I paid for the part that would need to be ordered, knowing I was paying more than it was worth but accepting that they probably went with certain companies and maybe had warrantee agreements to justify the price. I tried to be very understanding and patient throughout this entire process, but I feel like they took advantage of that.Two days later they inform me that they had broken the glass while taking it out to replace the LED. They were going to charge me for the additional part until I insisted that it was not broken when I dropped it off and that they had assured me I would only be paying for the one part. (Steven the manager) told me that he would see what he could do, and eventually called me back reassuring me that they would cover the cost of the glass and it should be ready by Wednesday.One week later, two days after they promised they would call for pick up, and not receiving any updates, I called to check on the progress of my computer, this was extremely inconvenient, and I had to call several times before Steven called me back.They had insisted that they would have it done in two-three days so I would have plenty of time before I moved out of town in several weeks, at this point, I have postponed my move a full day waiting to pick up my computer, because they had promised would be finished that day. I ended up having to leave while still waiting for them to fix my computer. They told me that the picture wasn't working now and they would have to replace another part. They ordered that part and another week went by before they received the wrong part and had to reorder, meanwhile even though they promised to call and keep me informed, I'm not getting any updates, I have to call them every time.Finally they replace the part but by the time Ive called back to see how its going they tell me theyve also replaced my motherboard without informing me.I use my computer for work, so all this time is costing me money, they seem to have no concern or appreciation for this fact and hold onto my computer for three more days before we call and insist that they mail it back to us. Now my husband was having to call them as well.When I finally got my computer in two days ago it had a completely different screen unit, with scratches and makes all over the computer that were not there when I dropped it off. There are light spots in in the screen picture, it looks like they used a screen from another repair and didnt bother fixing this one either but charged me anyway.I always kept a cover on my computer to resist dust/scratches and other damage, but the dent that was near the apple symbol is gone, and it almost looks like they pried the screen off bending the hinges. It looks like they were really rough with my computer and dishonest about their repairs to it, I am very upset.Also, on my bill it says they replaced an LCD screen when the repair was originally to replace an LED screen.This caused a lot of stress for my husband and I as we rely on this computer for work, and it had so much of our lives on it. I am extremely dissatisfied with their service.

Desired Settlement: I would at least like a refund of my payment for their services as I am still going to have to take it somewhere else to be repaired for something they promised to do. I would have gone somewhere else with that money had I known what I was getting into with them.I would also like people to be aware of my experience with them so that they can avoid using their services if this is what they can expect.

Business Response:

After carefully reviewing the details of the service provided for the customer, Tech 2U issued a full refund to the customer on 8/24/15.

4/2/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I had Tech2U diagnose my computer to see what was wrong. At first they said they "think" the hard drive was corrupt. So ***** took it in, replaced the hard drive and called me and said that he booted up several times and it looks fine. So they brought it back 2 days later.When it was brought back, the asian guy that brought it back said"let me plug it in and boot it up", he did and the screen came on and he left. After he left, I started experiencing issues, frozen screen, more blue screen, no regedit or msconfig, it even went back to the original symptoms it was having before the hard drive was replaced. So they took it back, they then said it looks like the hard drive controller is out on the motherboard so we can replace that for you for another 149 and labor is free since it was still under warranty. We did not want to pay another 149 and moreover we believe that somewhere , either the issue was overlooked or there was a misdiagnosis which they claim otherwise. They offered to refund our money or source one of their computers because we did not want to pay the extra 149. They had kept the computer in the shop the second time for a bit while longer than the first. This was an inconvenience as I needed it to do some very important tasks. I am very disappointed, and frankly disheartened with this service.

Desired Settlement: Frankly, I want them to buy me a computer of my choice and I want them reprimanded for their poor service and when I mean a computer of my choice, they can either purchase me another Acer or the equivalent of the all-in-one. I don't want one of their computers, just buy me one that is properly working and be done with it.

Business Response: Mr. & Mrs. ******,

I’m very sorry to hear that you’re dissatisfied with the service provided by Tech 2U.  We work very hard to make sure every customer is happy with their service.  As you’re aware we determined that your hard drive had a level of hardware failure that made it irreparable.  After replacing the hard drive the computer seemed to be working well but unfortunately it was determined that the motherboard had also failed and was causing some of the initial symptoms that you called in about.  We are still more than happy to fix the computer for you but understand that it wasn't cost effective once you add up the price of labor and both parts.  This is why we have refunded all of the money that was paid to us for the hard drive and labor including our $90 minimum diagnostic fee for our time.  Although Tech 2U has refunded you in full we’re still more than happy to assist you with any basic setup of a new computer in our office at no charge considering your dissatisfaction.  Regarding your request to purchase you a new computer, we don’t see that it is an obligation of Tech 2U to provide you with a new computer as the failure of your current one was at no fault of Tech 2U.  We understand your frustration with the failure of your current PC and would very much appreciate your business in any way we can help.  If you’d like to purchase a computer and have it brought into our office for any basic setup we are happy to do so for you at no charge.   

*** ******
General Manager

Consumer Response: I am rejecting this response because: First of all, your tech Scott said he booted it several times the first time and said it was fine, second, the person that dropped off, turned it on and left without checking that it was actually truly working properly, and third because of this, as of April 2, I will be 3 weeks without a good working computer. So, yes, as far as I am concerned you owe me a computer. Technically, this computer costs me about 700 dollars but because of your repair costs, that is why we are setting the value at 3 to 400 hundred dollars. Its a shame that you can't owe up to the fact that you gave very poor, inadequate, and untimely service which has caused me to have a delay in a very serious and massive project. Not very happy with this at all. Moreover, I feel your techs are incompetent, who would leave someone with a product without making sure it properly worked and who would check just one thing? If you were really professional, as a doctor would, you would have checked everything to make sure, however, you failed to do so. If this does not get resolved after this, I will seek legal counsel.

3/4/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I called,spoke to ******,explained the issues with my computer i.e. crashing,freezing,etc.,and he said to bring it in. I told him I was disabled and had to wait for someone to put it in my car for me. I took it in later that day,and he looked at it for a few minutes and said it would be $129 to fix it,and it would be done in 2-3 days. 2 days later he called me and said it was done and I could come pick it up. When I got there he hooked it up at his desk,and it was still having issues. He spent about 45 minutes working on it and said it was good to go. I gave him $130(he never offered my $1 change),and he put it in my car. My son hooked it up that night and it was okay for about 2 days.(before I took it in it would go for 2 or 3 days without problems also)I called about a week later hoping it would clear up and spoke to ******. He said just bring it in. I explained to him once again that I was disabled,and asked if someone could come out since I already paid,and he said no. So he took control of my computer remotely and worked on it for awhile and said it was good. But it wasn't. My ***** ***** was no longer working,which I figured out how to fix myself,and I had to disable my anti-virus program to keep it from crashing. A few days later I called back and he said just bring it in. Once again, I explained my disability,so he worked on it remotely again for over an hour,then called me and told me it was fine now. I didn't have time to go on it until after 6 P.M. that night(they were now closed), and it was worse than it was before. These boxes kept popping up from things he had installed or used to try and fix it,the browser was still crashing every hour or so,and my printer would not work on anything except Word Pad. Kept saying there was some error in the exe.printer spool or something. At this point I gave up as I am in poor health and cannot deal with this. On 2/17/15 I borrowed some money and bought a new computer. He told me 3 times he could sell me new a computer. Is that why it wasn't fixed

Desired Settlement: All I want is my money back. I had a 30 day warranty, which is up tomorrow, and in those 30 days, they could not do what they promised. I am disabled, and on SSI. I cannot afford to be cheated out of $1.29 never mind $129.00.

Business Response:

I ***** ****** (Operations Manager) Spoke directly to customer on 3-3-15, agreed to 50% refund on services provided. Customer agreed that this was a fair resolution to her complaint.





***** ******

Operations Manager

Description: Description: Description: Description: Logo_without_green


************ **** **** ************ ***** ******************


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will consider this matter closed upon receipt of payment.

7/24/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I had a virus on my computer. They sent a tech out to fix it and he couldn't so they took my computer to their shop. They had it for 10 days and it cost me over $300. They installed Google Chrome on my computer and everything was different. My printers, I have 2, have not worked properly since. They have done repair work by "remote viewing" and it still will not work properly. Before they "fixed" my computer I used to be able to click on print and it printed my document perfectly. Now the margins are messed up, half the time the printer doesn't print, my computer freezes up. They have just ruined my computer and it has cost me a lot of money for them to do it. I even took the computer into their office, no easy task for an old lady, and they told me to take it back home and they'd work on it by "remote". I am very, no extremely, dissatisfied with their work.

Desired Settlement: I want them to send a knowledgeable technician to my home at no additional cost to me and get my Brother printer working like it used to--with correct margins and text wrap. I've had this printer for years and it is a work horse and I want it fixed PROPERLY.

Business Response: CSM Spoke with customer on 7/16/14. Tech 2U Agreed to send a technician out as requested to resolve the issue. 

8/26/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I am complaining about paying for service and not receiving any...

Desired Settlement: I think Tech@U should refund the $134.00 fee...

Business Response: Business' Initial Response
Contact Name and Title: ***** ****** CS Manager Contact Phone: XXX-XXX-XXXX Contact Email: ******* I spoke with the customer personally and per the customers request we will be applying the rate from the previous service towards a new service. Complaint Resolved.

5/10/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I took a 1tb hard drive that crashed to Tech 2 U. After months I was told by more than one employee they recovered almost a full tb of data. I was told I needed to purchase a new drive for the data to be transferred and it would have to be at least 1tb. They said to bring it to the store and they would do it there. I bought the new hard drive and had a 14 day window if it was defective or I wanted to return it from the place of purchase. I took the new drive to Tech 2 U where they informed me the actually had to send it to the lab in CA. I told them about the 14 day window. They assured me someone would rush it and they would call me on Monday (2 days later). No one called me as promised. I contacted them after a week wondering what the heck was going on. They said it would be arriving in a few days. I received a message that it was ready for pick up. The day I was going in to pick it up I received a call from **** who said they didn't use my provided drive, it was still sealed. They provided a drive as a courtesy to me because they were only able to recover 215g vs. the 1tb I was already told. Now I have a pricey hard drive I can't return (it went over 14 days). I didn't need to even purchase the drive let alone one that size. They led me to believe my entire drive was recovered which was not the case. I was sill charged the same amount. They have no interest in helping their customers and refused to do anything for me when I was expecting all my data and only received a portion of it. They called it a "miscommunitcation". They had my drive from December of 2012 until May of 2013. I was told the charge for 1tb was 1385. and I was charged the same amount for only 215g. Not all of my data was recovered as promised. I am still missing significant amounts of data.

Desired Settlement: I didn't have a problem paying that amount when I was told nearly 1tb was recovered. I feel for the problems this company caused I am entitled to a partial refund. The employee I spoke with yesterday was on the phone with the owner who insisted that no refund of any type would be given. I think a minimum of $300 would be fair refund. After all the broken promises and false information I think that is the least they could do. I was charged $1385 and I only received less than 1/3 of the promised data.

Business Response: Business' Initial Response
I personally spoke with ****** and I refunded her $120 back to her credit card and I also mailed her a Tech 2U Gift Card of $159. Please let me know if there is anything else you need from me. Thanks again!

2/26/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: My complaint is the failure to answer calls, change in price, promises not fulfilled. The product to repair is my iPad III. It was picked up on 2/13/13. The screen had to be replaced. The iPad was sent to Sacramento for repair. In spite of the many promises I received from the San Diego store to have the iPad repaired and ready for delivery to my house as promised I have not yet the iPad delivered to my house. Today is 2/22/13.

Desired Settlement: Have the iPad delivered to my house for a payment of $199 as stated the day after it was delivered. The payment was changed to $229, and as I said my iPad is not at home yet.

Business Response: Business' Initial Response
Per the customers request, the iPad is being dropped off today (2/26/13) at the quoted rate of $199. Prior to receiving this complaint from the customer (complaint received on 2/25/13), it was agreed that Tech 2U would be performing the repair at $199. Delivery via UPS to customers home was declined as a faster option, customer opted for personal delivery by Tech 2U technician.