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.Com Computers offers computer services and products and web, graphics, and printing services.
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A BBB Accredited Business since
BBB has determined that .Com Computers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for .Com Computers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 82674.
Type of Entity
Business ManagementMr. Dane Nelson, Owner
Computers - Service & Repair Web Design Storage - Data Data Recovery Computers Hardware, Software & Services
Products & Services
.Com Computers offers the following product(s): Company offers computer repair and maintenance services.
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 5:00 PM|
Alternate Business Names.Com Graphics & Web Design Dane Nelson Consulting
Products & Services
.Com Computers provides computer repair, advanced data recovery, virus removal, custom performance computers, graphic design & business cards.
2114 5th Ave
Oroville, CA 95965 Directions
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 12/10/2014 I visited .COM Computers & Graphics store shopping for a desktop computer. It was going to be a Christmas gift for my children. There in the shop were laptops desktops running on display. All customer built by the owner **** ******. He told me the computer on display that I was interested was running Windows 10 and wouldn't be available to register for another year. I said I wanted a genuine operating system because it was going to be used online by my children. He assured me that he installed and sold only genuine products and that he could install a Windows 7 operating system with product key and installation disk. I said that would work for me and chose to purchase a computer system from him for $616.75 (I have included a copy of my receipt) Because he was going to install a fresh Windows 7 and it was going to take awhile I would have to pick it up the following day. I agreed to this and left with my receipt. When I returned on 12/11/2014 to pick up my computer he told me, and now this is where it starts to get shady because my computer was not ready nor was it even the same computer! He informed me that rather than doing the installation that we agreed to. He, completely without my knowledge, chose to switch out my computer to a totally different computer. One id never even laid eyes on before. He said it was going to take at least 2 or 3 more days before I could pick it up. On 12/14/2014 he called and said my computer was ready to be picked up. On 12/15/2014 I went down to the shop and picked up the computer. I get home and set it up figuring I would register it online in my name...So on Christmas morning my children can get right to it and begin using it. Then I discovered there an administrative account created not with my name but with his name that's password protected. When I purchased my computer I CLEARLY STATED THAT I DO NOT WANT NOBODY'S INFORMATION OR PASSWORDS BUT MINE ON MY COMPUTER AND **** HAD AGREED TO ME THAT HE WOULD ONLY USE THE INFORMATION THAT I ORDERED ON MY COMPUTER AND THE INFORMATION I HAD ASKED **** TO INSTALL ON MY COMPUTER WAS TO INSTALL WINDOWS 7 WITH NO PASSWORDS/PUT ONE GUEST ACCOUNT WITH MY NAME/NO PASSWORDS ONLY/I SHOULD BE THE ONLY ONE WHO CAN REGISTER MY COMPUTER WITH THE PRODUCT NUMBER THAT CAME WITH THE WINDOWS 7 I HAD PURCHASED ON 12/10/2014 On 12/16/2014 I called **** to let him know I was not happy with the computer. The computer was not the one I paid for it was clearly a used product/WITH **** INFORMATION/PASSWORD ON MY COMPUTER WITCH I CLEARLY STATED **** NOT TO DO I told him I wanted to return it and for him to make it right. He lashed out at me with insults. He told me I knew nothing about computers and refused to make it right. Needless to say I was very upset, but not wanting to make things worse by yelling back at him, I just hung up. Now I gave it a lot of thought and decided to give **** one more chance to make it right before I go and make a big old stink about his business practices! So on 01/05/2015 I called him and calmly explained to him that although I am not an expert at computers I know enough to see when someone's burning me on one. He told me I could bring it down to the shop and he would reinstall my windows 7. So I took my computer back to him. It was just a few hours later that I get a call from **** that it was ready for me to pick it back up. So this time I get home and turn it on and I try to go online and register it but I still can't and I find that **** still has his profile loaded as the administrator. I also see that **** had added 2 more account's to my computer when I got back with his information on all 3 account's [LOOK AT THE PICTURE THAT I SENT WITH THIS COMPLAINT IT CLEAR SHOW'S WHERE I HIHG LIGHTED IN YELLOW THE 3 ACCOUNT'S WHIT HIS INFORMATION ON THEM. I CLEARLY STATED TO **** WHAT I WANTED ON MY COMPUTER NOBODY'S PASSWORD OR INFORMATION ON MY COMPUTER BUT MINE HE ALSO 9 HAS A PASSWORD ON MY WINDOW'S 7 [LOOK ON MY RECEIPT HIGH LIGHTED IN BLUE THAT **** HAS AN PASSWORD ON MY COMPUTER]. I feel at this time **** was not going to make it right for me. On 1/09/2015 I called better business bureau and you told me to write this complaint/what I want out of it. When I was on the phone with you guy's you told me to write to give **** one more call to see if he would refund my MONEY back because I am not happy with my computer and the way he treat his customer's/it's not what I had ordered or paid for. So I called **** on 1/09/2015 to see if I could get my money back because it is not what I asked for or paid for. **** ALL OF A SUDDEN STARTED YELLING AT ME AND TOLD ME HE DOES NOT HAVE ACCOUNT'S WITH HIS INFORMATION ON MY COMPUTER/I TOOK PICTURE TO PROVE IT/HE ALSO TOLD ME HE DID NOT HAVE A PASSWORD ON WINDOW'S 7/I HAVE A RECEIPT SHOWING HE DOES SO I ADVISED HIM THAT I WAS GOING TO CONTACT YOU GUY'S/HE LAUGHED AT ME AND SAID YOU WOULD BE THE FIRST IN 15 YEARS.THEN **** SLANDERED MY NAME BY TELLING ME TO GET OFF DRUGS/I DIDN'T KNOW WHAT HE WAS TALKING ABOUT/HUNG UP ON ME/THAT WAS THE LAST TIME I SPOKE TO HIM.
Desired Settlement: THIS IS WHAT I WOULD LIKE TO HAVE DONE I WANT TO RETURN ALL ITEM'S I PURCHASED FOR A FULL REFUND OF 616.75 WHAT I PAID FOR THE COMPUTER. I FEEL I HAVE BEEN LIED TO CHEATED/DISRESPECTED/DISCREAMATED AGAINST ME BY DANE ASSUMING I WAS A DRUG USER/TAKEN ADVANTAGE BY HIS ASSUMPTION OF ME/I WOULD LIKE TO TAKE MY MONEY SOMEWHERE ELSE WHO APPRECIATE ME/TREAT'S ME LIKE A CUSTOMER...THANK YOU SO MUCH!
First, I will have to respond to the interactions described by Mr. *****. In short, in every phone call or interaction he would ask questions, then add something or ask additional questions before or while I was trying to respond. Thus, many issues Mr. ***** describes were mixed together.