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BBB Accredited Business since
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ADEPT Driver's business mission is to deliver science-based traning that significantly reduces auto collisions.
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A BBB Accredited Business since
BBB has determined that ADEPT Driver meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ADEPT Driver include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementDr. Richard Harkness, CEO Bonnie Berry, SVP Operations
Computer Software Publishers & Developers
Refund and Exchange PolicyItems must be returned in resalable condition within 30 days of customer receipt. Shipping and handling fees are not refundable. There is no refund once a customer has certified. Please call 800-808-5678 if you have questions about a return.
Service AreaUS and Canada
Alternate Business NamesAdept, Inc. Advanced Drivers Education Products and Training, Inc.
Products & Services
teenSMART is a computer-based crash reduction program for teen drivers. Lifelong Driver is a computer-based crash reduction program for drivers 55+.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2374 Maritime Dr
Elk Grove, CA 95758 (800) 808-5678 (877) 233-7879 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (877) 233-7879(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Customer Reviews Summary