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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Everbrite, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Everbrite, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
11492 Sunrise Gold Cir
Rncho Cordova, CA 95742 (916) 852-0200 (800) 304-0566 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 304-0566(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I bought this product approximately 3 years ago, followed instructions and was very pleased with the outcome. Now, 3 years later, the product is fading. However, the manufacturer states this product is warrantied for 5-7 yrs. I contacted the customer service department and at their instruction emailed pictures of my garage door. Several hours later I still had not heard back from the company so I called again. My call was finally returned by *******. She was cordial enough at the beginning of the call and asked that I perform a "test" on the door. When I asked how she planned on backing up the warranty, she told me that they warranty the product, not the application. I didn't understand this because I was pretty certain that the only way the product could get from the can to my garage door was if it was applied. She clearly has not been trained in how to deal effectively with customers. During the call she raised her voice, interrupted me, talked over me and eventually hung up. I asked to speak to her supervisor and she told me that she was the supervisor. Trying to understand exactly what her role was with the company, she told me that she was sorry she took the time to call me herself. She was rude, curt and had I feel limited desire to stand by her product.
Desired Settlement: refund or replace purchased product with no charge of shipping.
This is in response to the complaint lodged by ****** ****** on 9/25/15.
Business Response: Another Pint of Everbrite would fix the problem on ** ******** door however, since *** ****** rejected our offer to replace the kit he purchased, we will refund the cost of the kit that he purchased.
Customer Reviews Summary