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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bath Fitter Northern California meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bath Fitter Northern California include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 00988525.
Type of Entity
Business ManagementMrs. Mia Marshall, Marketing Coordinator Mr. Rob Plannette, Branch Manager
Bathtub Refinishing Shower Doors & Enclosures Masonry Panels - Prefabricated Home Improvements Plumbers Plumbing - Contractor Bathroom Remodeling - Walk-In Tubs
Products & Services
Bath Fitter Northern California provides bathtub refinishing & remodeling services.
Industry TipsDrain Your Pipes Not Your Wallet - Hire a Legitimate Plumber Hiring a Contractor in California: Essential Tips
1313 N Market Blvd Ste 100
Sacramento, CA 95834 (877) 748-2284 (916) 231-6284 (916) 231-6261 Directions
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Additional Phone Numbers
- (877) 748-2284(Phone)
- (916) 231-6284(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Drain was improperly (not) installed. Caulking/Silicone Product Issue/Failure. Installation & Scope of Work were not met,Customer Service/Failure to return phone calls. It is regrettable that Bathfitters did not net a positive result with their product.
Desired Settlement: Full Refund
In February of this year we received a call from the ****’s
I am rejecting this response because: On February 6, 2015 was our first phone call to Bath Fitters with our issue that came to play when a plumbing p***lem came to play. The receptionist informed us that ******** was out of the office and would return our phone call Monday, February 9, 2015. We never received a phone call from Bath Fitters. We called again on February 11, 2015 spoke to ******** about how to remove the floor of their product. When removing the floor, we found standing water. I called Bath Fitters that same day to inform them that there was standing water under their product which was caused by the drain being improperly installed. ******** assured me that they always put the extend pipe in or the drain. Bath Fitters installer did not do so for our shower which led to p***lems. Below is a copy of an email sent to Bath Fitters on the issues at hand:
Business Response: Company states: At this point, the company's position is we are standing by refunding half of the job of $2,500.00 or we can re-do the job.
Consumer Response: I am rejecting this response because: we are not willing to settle for no less than our whole cost of $5,000. The product would not and had not stood up to what Bath Fitters had disclosed. A seamless shower, which ended up having more than 4 seams, a floor that was going to rot away due to the plywood that was laid down with the lack of pipe to extend the drain, the failure to add hardy-backer board to cover the hole around the shower head and handle; which there are photos of this error. After taking the product out of our shower we found numerous things wrong, which we have photos of too. We will not settle for having another one of their product and will not settle for $2500. Once again we want our full cost back of $5,000.
Problems with Product/Service
Read Complaint Details
Complaint: Boxed job didn't finish left hole in wall and floor didn't finish Dry wall broke way tile. It was to be one day job we were without a ball room for 5 days took the person in charge 5 days to come see it.
Desired Settlement: To pay 100 % the cost of finished boxed job.
Business Response: This complaint is a total surprise to me. We completed this installation on Friday October3, 2014. The customer called into ouroffice with concerns about our installation on Monday October 6 and I personally was at the customer’s house on Wednesday October 8, 2014. I agreed there were items that were not done to our expectations and I agreed that they need to be taken care of. The customer had a contractor doing otherwork at her house and I agreed to let her contractor do some finish work on some exposed drywall and we would pay for it. I also told her we would send out our installer to finish his work and she agreed this was acceptable. When we last spoke with ***** on October 14 she told us her husband just had surgery and “she will call when she is ready.” Today when I spoke with ***** she told me that her husband is very upset and that he will do his own thing. I told her that the complaint with the Better Business Bureau is in her name, she said that doesn’t surprise her, she said, he often puts things in her name. We have been in contact with ***** and have communicatedfully with ***** on this matter. Therewere some tiles removed that our installer was told it was alright by *****,who was there with the installer on the initial walkthrough while her husbandwas having breakfast, because she was going to have tile work done. We agreed to go cover the hole that was left and ***** agreed to. We have fully cooperatedwith ***** on this matter and have agreed to pay for the finish work on thedrywall and go complete the other issues that were brought up. All these agreements detailed in this responsewere agreed to by ***** and me when I met with her on October 8, 2014 at herhome. At no time have we altered ouragreement, not been in contact with her and as per her request, we were awaitingher to contact us so we could go complete the items of concern. This is why this is a total surprise tome. We are still more than willing to go do the work we agreed to and we will pay for the finish work on the drywall as we agreed.
Read Complaint Details
Complaint: Bath Fitters was not honest with me and used false information to gain my confidence setting me up for misrepresentation of contract and agreement. Bath Fitter's Rep ***** Contacted me by Phone July 12, 2013. Sales Rep *** Came to my house July-16-2013. Paid $1040. Deposit Went to Bath Fitter office July 18, ******** verified to me that service techs would not Tile or finish bath room floor but would repair sub floor. Paid 2nd deposit $2082. The first service tech **** came to my house on August 8 2013, indicated to me that their techs Could not do any additional work due to liability reasons. No work done. Contacted ******** same day. I decided I must do the sub floor. But I was still willing to try to Work with Bath Fitters. Second service tech came to my house on August 15. He completed tub and surround installation. My Bath room is in complete; my water is shut down due to bathroom work. At this point I do NOT want Bath Fitters to work on my second bath room, and I want my deposit Refunded. I was contacted by bath fitters via my online web search I think through Home Advisors, for bath rooms and kitchen repair and remolding. I ask ***** from Bath Fitters about remodeling my complete bath room. He said he would send a represented out to my house to answer my questions. I ask the represented *** about having my bath room remodeled. He said it would be no problem, and to ask the service installer. I went forward with the contact under the condition that Bath Fitter was the solution to remodeling and repairing my bath room. During the first 72 hours I tried contacting Bath Fitters to review details. I drove to the Bath Fitter's office to review the details. ******** went over some details, including that Bath fitters would repair the bath room sub floor. When the Technicians' arrived they contradicted what the Sales people had told me concerning doing any repair. I was willing to work with Bath Fitters on this issue as long as they stayed within reason. But there was much inconsistency and confusion The work Bath Fitters did on my first bath room was not adequate. So I did not want them to do the work on my second Bath Room. I want to cancel the second bath room contract, and I want my full refund for the deposit for the second bath room.
Desired Settlement: I would like my deposit back of $1608.00 from Bath Fitter. This is from the 2nd agreement.
Business' Initial Response