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BBB Accreditation

A BBB Accredited Business since

BBB has determined that River City Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for River City Bank include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on River City Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 05, 1993 Business started: 12/14/1973 in CA Business incorporated 11/01/1963 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

101 Market St, San Francisco CA 94105
Phone Number: (415) 974-2767
The number is 984.

Type of Entity


Business Management
Jeremy Spencer, Internal Audit Manager Tim Angello, Compliance Officer
Contact Information
Principal: Jeremy Spencer, Internal Audit Manager
Business Category


Products & Services

River City Bank provides personal and business financial services.

Industry Tips
What to Do After a Data Breach

Additional Locations

  • 1039 Sunrise Ave

    Roseville, CA 95661 (916) 783-5387

  • 199 Main St

    Woodland, CA 95695

  • 239 E St

    Davis, CA 95616 (530) 753-1131

  • 2485 Natomas Park Dr Ste 100

    Sacramento, CA 95833 (916) 567-2600 (916) 780-6515 (530) 666-6681 (530) 626-0700

  • 2800 Del Paso Rd

    Sacramento, CA 95834 (916) 574-9820

  • 348 Main St

    Placerville, CA 95667

  • 3992 Douglas Blvd Ste 110

    Roseville, CA 95661 (916) 780-6515

  • 4033 Cavitt Stallman Rd

    Granite Bay, CA 95746

  • 5650 Sunrise Blvd

    Citrus Hts, CA 95610 (916) 863-2265

  • 7127 Elk Grove Blvd Ste 103

    Elk Grove, CA 95758 (916) 288-1160

  • 8923 Elk Grove Blvd

    Elk Grove, CA 95624 (916) 503-7200

  • 900 Howe Ave

    Sacramento, CA 95825 (916) 567-2800

  • 900 K St

    Sacramento, CA 95814 (916) 441-4653


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on River City Bank
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)