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BBB Accredited Business since
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B W Auto Dismantlers, Inc. offers dismantling, automotive dealership, and retail parts services.
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A BBB Accredited Business since
BBB has determined that B W Auto Dismantlers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for B W Auto Dismantlers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jeff Buchanan, General Manager
Auto Wrecking Auto Parts & Supplies - Used
Industry TipsAuto Wreckers: How to Buy or Sell Car Parts to a Wrecking Yard
2031 Pfe Rd
Roseville, CA 95747 (916) 782-8469 (800) 327-0888 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (916) 782-8469(Phone)
- (916) 969-1600(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I paid 1100 for a used transmission from B W Dismantlers, this part was tested and inspected by b w dismantlers standards. I don't believe it was ever tested or inspected because of how flawed the transmission is. The website said this, the receipt, and on the phone **** promised it was tested and inspected. I call him to let him know we did all this work to find out the transmission only has first gear. No reverse, and doesn't shift out of first gear. He said to get my refund the transmission has to be removed. The cost to remove is another thousand dollars, and I don't feel I should have to pay for his mistake. M
Desired Settlement: Refund my money for the transmission that he ripped me off for.
Business Response: I have tried to handle the refund process several times, amicably, with the client. Unfortunately we cannot refund our product with out it being returned. The customer has become irate and accuses us of deliberately "ripping" him off and uses profanity and slanders against me, our organization, and our staff. I have offered a 100% full refund, and still do honor that, however I cannot refund a product, with out it being returned. He has also stated that he will return our product to us if we pay for the labor to remove the transmission. Unfortunately we do not cover labor. That is clearly spelled out in our terms and conditions. I'm sorry that the customer is having a tough experience, however we have offered a full 100% refund, and he is neglecting to cooperate. Please advise how we can assist.
I am rejecting this response because:I'm irate because of your attitude and the way you conduct your business. I paid good money that I earned for that transmission and you took it In a heartbeat for something you knew was bad because as you said it was tested and inspected. I've only talked to one staff member which is **** *** *****. I'm mad because you sent me a part you promised was good to go, and it's the worst transmission you could've sent me. The cost of removal is the same to refund it would be insane to go through all this work. He never explained any of this to me when he sold me that transmission, I never signed or agreed to any of your companies procedures. The fact the owner of the business doesn't feel bad he sold a junk part he promised was good is so disrespectful. I have thousands of dollars into this car, and you expect me to spend a thousand to get your bad part out of my car.
The client has been refunded in full. Thank you, BW Auto Dismantlers
Read Complaint Details
Complaint: I purchased a used automatic transmission for my 2001 BMW X5 4.4i from BW Auto Dismantlers on September 26, 2013 over the phone. Once installed, the used transmission was not working and that would not even engage to move forward. I called BW Auto Dismantlers and they refused to cover the warranty or issue a refund. I was also told by BW Auto Dismantlers that I should go after whoever installed the transmission to get my money back.
Desired Settlement: A full refund of the purchase price.
Unfortunately we cannot always make sure that an installation facility follows manufacturer's suggested installation procedures, and although all shops use software to bill the customer based on such procedures, this simply is not always followed.
The BMW X5 Transmission purchased has a filter unit that acts as the pick up tube for the fluid. After a careful 3rd party investigation leading to determine if the repair shop completed the repair, based on manufacturers suggestions, we determined that
the repair shop did not, and they installed our production with-out a filter. Having attempted to run the product, for even a minout amount of time, with out the filter, will cause immediate internal damage. We declined the customers warranty based on improper
installation, and have provided documentation to support our claim.