If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Smog Diagnostic Specialists meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Smog Diagnostic Specialists include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 213553.
Type of Entity
Business ManagementMr. Miguel Frias, Owner
Auto Smog Inspection Brake Service Auto Repair & Service
Alternate Business NamesBWSD Enterprises, Inc.
Products & Services
Smog Diagnostic Specialists is an automotive repair and smog repair facility.
Industry TipsAuto Repair - Road Signs of Good Business
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (916) 473-1617(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Smog Diagnostic Specialists located @ **** ********* **** *****,are crooks they will failed my car on a visual inspection while telling me, I needed a diagnostic for $85 and a re-test for $35. I paid the $49 for the initial smog and refused their fake offer. After I left their phony smog inspection, within the same hour I took my car to Northgate Smog and passed. beware of these crooks...I've also filed a complaint with the bureau of Automotive Repair, their investigation has determined my complaint was valid. Smog Diagnostic Specialists has refused to refund my money, so I will now file a small claim against this company.
Desired Settlement: I would like a refund as well as my time off work for the Inspection time of my vehicle, and incurred court cost.
***** ****'s ********** Jetta failed for visible smoke test portion of the test which is tested by snapping the throttle and seeing how much exhaust smoke if any comes from exhaust pipe, there was excessive smoke coming from the car's exhaust pipe of *****'s car. The gentleman that brought the car in for the inspection was watching the inspection on the car and commented that the car never smoked like that before (he saw the excessive amount of smoke). The vehicle also failed for an air intake tube not completely connected and missing a retaining clamp. Vehicle passed at another location and the gentleman came back into the shop and demanded his money back and accused the smog technician of being racist (not that this even matters). The bureau of automotive repair did get involved and the B.A.R. representative said that it did smoke but after three snaps the smoke did go away, but was passed for the smoke and failed for a modified catalytic convertor. In closing the car should have not been certified. We at Smog Diagnostics are fair in our business transactions all tests are conducted according to the state of California's standards. Thank You ****** *****
Customer Reviews Summary