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BBB Accredited Business since
Phone: (209) 825-4400 1412 W Yosemite Ave, Manteca, CA 95337
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A BBB Accredited Business since
BBB has determined that Manteca Midas Auto Service Experts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Manteca Midas Auto Service Experts include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Automotive Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 266097.
Type of Entity
Business ManagementMr. Ken Becker, President Mr. Bob Stevens, Shop Manager
Auto Repair - Tune-Up Brake Service
Alternate Business NamesBecker Automotive Corporation
Products & Services
Manteca Midas Auto Service Experts specializes in auto repair services.
Industry TipsAuto Repair - Road Signs of Good Business
1412 W Yosemite Ave
Manteca, CA 95337 (209) 825-4400 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Went in for front end alignment and rack and pinion was damaged. I took my 2000 Saturn LS2 in for a front end alignment on May 3rd 2013 and when we picked the car up later that day the steering was very difficult to the left but normal to the right. We immediately took the car back and notified ****** (the owner)of my concerns. He said it needed a cam kit for one and he would look into the hard steering issue. They kept it awhile and called me stating the rack and pinion was bad. I have been a Journyman automotive tech for 35 years and I know that a R&P does not go bad by doing a front end alignment. The car operated perfectly prior to me taking into Midas. I did some checking with a couple of Automotive shops locally and told them what had happened and they told me that if the tie rod is not held while adjusting the tie rod end to get the alignment into specs that damage can be done to the rack and pinion and one of those shops was a alignment shop. I told ****** of my concern that the damage was done at his shop and he offered to pay for half the labor to fix it and I would have to pay for the new Rack and pinion and half the labor at a total cast of around $600.00. I am not at fault for this damage and should have to pay for nothing. ****** was very courteous but his offer is ridiculous.
Desired Settlement: I want the rack and pinion replaced and the car returned fixed and aligned.
Business' Initial Response